Ecommerce Executive (Beauty & Personal Care)

Mô tả Công việc
Quantity: 01;
Location: 555 3/2 Street, Ward 8, District 10, Ho Chi Minh City;
Working time: 8:30 AM to 5:30 PM (Monday - Friday) and 8:30 - 12:30 (Saturday Morning).
Responsibilities:
1. Monitor day by day sales performance:
Perform inventory & sales channel management
Perform pricing and develop promotional campaigns to generate sales.
Coordinate with MKT to implement marketing campaign, optimize impression, and regulate marketing budget
Track and analysis the market information & competitor dynamics to provide the necessary tactics
Conduct, execute the business plan to achieve the sales target and prepare sales forecast for each product in all sales channel
Coordinate and work with other departments (Supply Chain, Product team, MKT, Brand team,...) for smooth running of sales operation
2. Customer Operation (CO) tasks:
Respond to inquiries via live chat, email, phone, and social media about products, orders.
Resolve issues related to defective products, incorrect orders, or refund requests in line with return and warranty policies.
Assist customers in tracking the status of their orders, deliveries, and addressing any shipping-related issues.
Provide product information, payment options, and promotional details to guide customers during the purchasing process.
Collect and respond to customer reviews and feedback to improve services and products
3 . Conduct market research: initiate & propose new product ideas, identify new markets to enter and occupy market share and responsible for developing & executing launching plans.
4. Prepare sales report & analysis: (result-oriented) by week, month and quarter.
5. Perform other tasks or projects as assigned by the leader/ manager.
Perform inventory & sales channel management
Perform pricing and develop promotional campaigns to generate sales.
Coordinate with MKT to implement marketing campaign, optimize impression, and regulate marketing budget
Track and analysis the market information & competitor dynamics to provide the necessary tactics
Conduct, execute the business plan to achieve the sales target and prepare sales forecast for each product in all sales channel
Coordinate and work with other departments (Supply Chain, Product team, MKT, Brand team,...) for smooth running of sales operation
Respond to inquiries via live chat, email, phone, and social media about products, orders.
Resolve issues related to defective products, incorrect orders, or refund requests in line with return and warranty policies.
Assist customers in tracking the status of their orders, deliveries, and addressing any shipping-related issues.
Provide product information, payment options, and promotional details to guide customers during the purchasing process.
Collect and respond to customer reviews and feedback to improve services and products