Ecommerce Sales Executive

Mô tả Công việc
Handle online order in daily basis to complete all orders with effective quality of work: receiving order, consult about product, process and follow up order until deliver to customer successfully.
Find, approach and develop new customers.
Be a main person of customer's touch point for orders via online channel.
Provide administrative activities related to order fulfillment.
Manage customer enquiry for all on-line channels with fast action response
Escalate of all problems/complains to assure they are satisfactory resolved
Coordinate with related departments (Warehouse, Transport, Finance, QA, Commercial, IT, Sales, Marketing, Business Development) to deliver company's products to customers.
Update all related issues regarding the orders for further coordinating with customer
Perform other duties as assigned by direct manager
Weekly & monthly report, make plan to push sales.