Educational Counsellor For The Overseas Study CentreTrung Tâm Ngoại Ngữ ILA Vietnam

Have excellent knowledge in terms of product and functional knowledge
Supervising to make sure EC's performance is accurate and professional. Monitoring and support team to complete below tasks:
- Follow policies, procedures, instructions, internal regulations and standards;
- Monitor to complete school application and visa application
- Liaise with overseas schools on student application and issues
- Make sure the student folder filed with appropriate and enough documents
- Handle customer issues
- Conduct visa training and program orientation
- Follow up student study pathway with schools
- Conduct customer service after sales: build up supporter network and strengthen relationship with students
- Be interpreter for department seminars & support school partners at fairs
- Get to know and update overseas study market, competitors and other related education organizations frequently
- Attend training workshops, exhibitions, fairs and relevant events
Support DM on assigned tasks.