Engineer, Technical Sales (Cummins Product) (HCM)

Why It's Great to Work at DKSH:
• Enrich people's lives: help provide reliable access to high-quality products and services, create sustainable value for stakeholders, generate jobs, and give back to society
• Be part of something big: join over 33,000 employees working in 36 markets
• Build solid foundations: stable 150-year-old company founded by Swiss entrepreneurs in Asia
• Be entrepreneurial: innovate, identify business opportunities, drive growth
• Learn and develop: on-the-job learning and in-house academy
• Develop your career: internal mobility and job rotation opportunities
• Work hybrid: remote working and agile team options
Job Summary:
Promote and sell the company's products with the objective to achieve profit margin and customer satisfaction within established policies, procedures and guideline.
General Responsibilities:
1. MARKET RESEACH:
• Plan and execute market studies; analyse result and write reports and recommendation of viability of products, potential market segment and target customers in order to provide information for manager to make decision on business opportunities
2. PLANNING
• Gather and refer information about products, customers feedback and competitor's activities to manager in order to form annual department/team sales forecast reports and marketing plan
3. SALES
• Visit customer to promote sales, assess customer needs and potentials, technical advise products
• Collect cost and propose profit margin, develop contract, negotiate contract terms
• Conclude sales; follow up payment schedule, chasing customer and propose solution for outstanding debt; in order to achieve sales target
4. DELIVERY PROCESS
• Collect product sample, approve order confirmation, arrange inspection, monitor delivery schedule, guide customer on custom clearance
• Organise pre-installation; follow-up installation and commissioning activities; conduct training; in order to process customer's orders
5. CUSTOMER SERVICE
• Visit customer; build and maintain positive customer relationship; receive complaints; identify & propose solutions for warranty issues
• Co-ordinate with relevant departments and supplier for troubleshooting; in order to maintain and improve the customer relationships