Engineer, Technical Sales (Hai Phong - Chinese Speaking)CÔNG TY TNHH DKSH

- Promote and sell the company's products with the objective to achieve profit margin and customer satisfaction within established policies, procedures and guideline.
- Plan and execute market studies; analyse result and write reports and recommendation of viability of products, potential market segment and target customers in order to provide information for manager to make decision on business opportunities
- Gather and refer information about products, customers feedback and competitor's activities to manager in order to form annual department/team sales forecast reports and marketing plan
- Visit customer to promote sales, assess customer needs and potentials, technical advise products, collect cost and propose profit margin, develop contract, negotiate contract terms, conclude sales; follow up payment schedule, chasing customer and propose solution for outstanding debt; in order to achieve sales target
- Collect product sample, approve order confirmation, arrange inspection, monitor delivery schedule, guide customer on custom clearance; organise pre-installation; follow-up installation and commissioning activities; conduct training; in order to process customer's orders
- Visit customer; build and maintain positive customer relationship; receive complaints; identify & propose solutions for warranty issues; co-ordinate with relevant departments and supplier for troubleshooting; in order to maintain and improve the customer relationships