Engineering Manager - Risk Management

About The Role

"Do you ever get frustrated about how much fraud it is online and how little banks seem to be able to do to stop it? This is your chance to make a difference and level the playing field!"

We are looking for an Engineering Manager to join our team in HCMC, Vietnam!

Chargeback, or friendly fraud, occurs when the user attempts to dispute a purchase that already happened, leading to the bank or the payment service provider taking action against the merchant to reverse the payment. According to Mercator Advisory Group, there were 25 million disputed transactions in the US in 2021 and predictably 33 million in 2022. Anticipating the growing problem, the Risk Management team is set to build a new generation of merchant solutions - namely GCI - that combat this type of fraud.

As an Engineering Manager for the Risk Management team, you will shape, drive and execute the roadmap for GCI. 2022 opportunities include launching GCI to existing customers, integrations with major payment service providers/gateways, Schemes, and Operators, building the product foundation for new sector expansion toward the end of 2022. As part of the Risk Management team, you'll have an immediate impact on the bottom line of GeoComply's newfound business.

On a daily basis, you will lead a full-stack software engineering team, Web and Backend engineers, together with QA engineers. You will partner with a product manager & the business teams in North America to align roadmaps, business goals, and maintain clear career paths for each engineer - it will be critical to foster a team environment that collaborates closely with remote offices (Vietnam, North America, East Europe).

About The Company

At GeoComply, our mission is to empower the future of digital trust. We operate at the center of a new generation of cybersecurity companies, leveraging today's geolocation data to make better risk-based decisions. Working as a critical piece of the security infrastructure for some of the world's largest tech companies like DraftKings, FanDuel, the BBC, and Akamai, we are the global market leader for compliance-grade geolocation data and a critical piece of the decision engine. We have big plans in the next few years, including a targeted US IPO and various M&A opportunities.

At the heart of it all is people - we are deeply committed to creating and sustaining a world-class experience for our employees, customers, and partners.

What You Will Be Doing

• Collaborate with product manager & cross-functional team to determine the GCI product roadmap that aligns with the broader company vision
• Be responsible for the GCI architecture and execution/delivery of projects that meet the business objectives
• Define the team positivity culture and optimize the working model (sprint/agile processes) for efficiency & product quality
• Manage & lead the team through critical projects, making hard tradeoffs between scopes, engineering capacity, and time constraints
• Coach, develop, and grow your engineering team, build a strong culture of quality, handle conflicts well and help build consensus
• Recruit high-quality engineering talent for the team

About You

• 5+ years professional software development experience
• 2+ years management experience leading software engineers
• Strong communication, leadership, and problem-solving skills
• Track record of managing, recruiting, and retaining strong engineering talent and growing effective teams
• Experience working with multi-functional, globally distributed teams to coordinate work and deliver solutions that span multiple teams
• Experience working with PMs, designers, data scientists, and infrastructure teams to identify opportunities, prioritize roadmaps, and solve problems
• Strong technical skills, with experience in large-scale, distributed systems, including SQL/NoSQL storage, transactional updates, asynchronous processing with message queues like Kafka, logging, system monitoring, and performance tuning
• Desire knowledge of microservices, distributed systems, data science, and machine learning

Bonus Points if You

• Experience with distributed systems, microservices implementation, such as Golang, Scala
• Experience or having domain knowledge in online payment, eCommerce, credit card processing, risk management, or fraud detection (big plus)
• Experience with Data Analysis and Data Processing using big data technologies: ELK stack (Elasticsearch, Kibana), DataLake, Spark, Hadoop

Why work with GeoComply?

GeoComply is a highly successful, hyper-growth, market-leading technology provider with teams across four countries, three continents and a global customer base. The company's software is installed on over 400 million devices worldwide and analyzes over 3 billion transactions a year, nearly 100% market share in U.S. iGaming market, placing GeoComply in a unique position to identify and counter both current and newly emerging fraud threats. Invested by Blackstone Growth ("Blackstone") and from Atairos makes GeoComply become the newest Unicorn Tech company in Vancouver.

Our IDEALS:

• Impact. At GeoComply your voice matters and your work and ideas have a direct impact on our business.
• Dynamic. We are a hyper-growth company with a fast-paced work environment that propels your professional and personal growth.
• Exposure. We have a flat hierarchy so you work closely with our executives and contribute to projects across teams.
• Acceptance. We believe in equal opportunity for all and welcome your unique contribution.
• Learning. We provide extensive training to our people so that you can develop new skills and achieve your career goals.
• Support. We help each other so that you feel supported and free to do your best work.

Our Benefits:

• Competitive Salary: High salary and attractive bonus system (13th month, business performance, dividend and internal shares program)
• Learning & Development: We provide an annual budget equal to 1-months' salary that can go towards professional or personal development or sport.
• Equity Plan: As employees of GeoComply, we're all "owners". Our unique equity and bonus plans give you the opportunity to share in our company's success.
• Fast career path within the company.
• Premium healthcare insurance (Bao Viet/Liberty)
• 20 days annual leave
• Weekly English classes with a native teacher
• Modern stand-alone office building in the center of Saigon. Free motorbike parking.
• We're always stocked up on snacks and coffee and have free lunches monthly
• Frequent social and team-building events

At GeoComply, we live our value of building it right. Our workplace is built on mutual respect and inclusion. We know that diversity of experience and thought has led to connection, innovation, and our company's success. We welcome applicants of all backgrounds, experiences, beliefs, and identities.
Now What? Send us your resume and a cover letter. We Can't-Wait To Meet You.