Mô tả Công việc
ERP User Support
Assist users in using ERP.
Handle feedback from other departments (Sales, Reservation, Operations, Accounting teams...) across all destinations on ERP user issues and resolve errors as needed.
Escalate unresolved issues to the Project team for further support.
Identify root causes of errors and share common mistakes, prevention tips, and solutions with relevant departments.
Collaborate with ICT and the Project team to maintain optimal ERP performance.
Training for New
Sales StaffDevelop and update training materials, tools, and user guides, e-learning courses.
Coordinate training schedules with
Sales Team Leaders and execute agreed plans.
Conduct ERP training for new sales staff (send guides, facilitate practice, explain procedures, answer questions).
Provide ongoing support and follow-up as required.
Document ERP functions needing improvement during training and usage.
ERP Implementation
Coordinate with department heads and ERP Support Executives across destinations to implement ERP.
Advise Database team on data updates.
Train users in Vietnam and assist other destinations with new ERP functions.
Support in developing the ERP system
Gather user feedback and requirements for the Project team.
Clarify needs and communicate with
developers.
Test new functions and involve staff in ERP testing.