Event ManagerInterContinental Halong Bay Resort

What is the job?
This position is responsible to work closely with proactive Team to ensure smooth transition for all confirmed groups and events while ensure the brand's positioning, ensures customer satisfaction, and focuses on growing revenues and maximizing the financial performance of the department including Group Room revenue, Restaurants/Bars, Room Service and Banquets/Catering, where applicable.
Responsibilities:
● Financial
• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
• Establish and interpret key performance indicators to manage the department, consistently takes into accounts financial implications of business decisions and recommendations
• Educate, train and motivate the teams to achieve department and hotel revenue goals. Ensure staff has the information, datas, tools and equipment to successfully carry out job duties
• Be responsible for your department P&L
• Support Department Head produce, implement and monitor action plans to ensure Revenue Plan objectives are achieved
• Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate
• Sell all facets of the hotel
• Monitors existing business and inputs into sales strategy meetings to maximize business
• Grows existing business and establishes and pursues leads which will develop business
● People
• Perform/ behave as per IHG Winning Ways and IHG leadership competencies
• Become familiar with the InterContinental Danang Resort employee handbook and Collective Labour Agreement (KKB), follow the rules of the agreement.
• Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
• Lead by example, promote teamwork and quality service through daily communication and coordination with key department heads.
• Works with Human Resources on manpower planning and management needs
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Perform any other duties which may be assigned by the management from time to time.
• Be always impeccably groomed to represent the Hotel in a professional manner.
● Guest Experience
• Perform Brand's Services behaviours in daily operation basic towards the guests
• Drive to deliver Luxury Experiences to guests, to achieve Heartbeat target
• Develop and update department SOPs (standard Operation Procedure), JD (Job description) and implement it to enhance the guest experience
• Liaise with MICE PCOs, PEOs and Government bodies.
• Interact with potential clients and industry trade representatives of competitive hotels.
• Respond to all Banquet requests within 48 hours.
• Follow up business under negotiation as well as take care of confirmed business.
• Be able to conduct an intensive Hotel site inspection and join any hosted function as directed by the Management.
• Maintains close liaison with Regional/ Corporate Sales teams and those of other IHG hotels to ensure the hotel receives proper corporate consideration, direction and support
• Meets with guests from major producers/ organizers of big events staying in the hotel to ensure customer satisfaction
• Sell and promote hotel in all aspects, with emphasis on Corporate and all Meeting, Incentive, Conference & Exhibition.
• Entertain potential accounts as per Management requirements.
● Responsible Business
• Be responsible for keeping our property safe and secure.
• Be responsible for protecting the environment such as the trees, the sea, and the special species.
• Understand and ensure your staff understand IHG Brand Standard related to your department.
• Recommended changes to these standards.
• Refers sales leads to appropriate personnel within the InterContinental Hotels Group.
• Monitors existing business and inputs into sales strategy meetings to maximize business.
• Grows existing business and establishes and pursues leads which will develop business.
• Oversee the selling and servicing of group business.
• Be responsible for keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
• Occupational Health and Safety Responsibilities.