Executive, Campus Commercial Services (F&B)

The position holder supports the exploitation and development of campus F&B: tenant care, operation of F&B business points, revenue tracking and daily enhancement of the customer experience. The role may expand into broader campus commercial services over time, with F&B as the first domain.
Description
1. Tenant Development & Care
● Support in identifying and approaching potential F&B brands/operators; maintain a pipeline database of prospective tenants.
● Prepare tenant documentation: proposals, lease paperwork, and a permits/licenses checklist (business license, food-safety certificate, fire-safety).
● Coordinate tenant onboarding and fit-out with space-planning/fit-out teams and the tenant; track store-opening milestones to ensure on-time launch.
● Act as day-to-day point of contact for tenants; log requests/issues and route them to the correct internal team.
● Maintain the tenant register: contract terms, renewal/expiry dates, contacts and compliance status; flag upcoming renewals to the Manager.
2. F&B Tenant Operations Monitoring
● Conduct daily/weekly inspections of F&B outlets against the campus operational-standard checklist, covering: service quality, cleanliness, food safety & hygiene, staff grooming/uniform, opening-hours compliance, menu/price display, and brand/signage standards.
● Record inspection results (with photos), log non-conformities, issue corrective-action notes with deadlines, and follow up to closure.
● Monitor food-safety and fire-safety compliance (permits, certificates, equipment); flag expiries and violations.
● Handle on-the-ground operational issues and customer complaints; perform service recovery and escalate serious cases to the Manager.
● Coordinate with Facilities/M&E, Cleaning, Security and Management Office on utilities, waste, pest control and safety of F&B areas.
● Monitor tenant adherence to waste-sorting/sustainability and shared-area usage rules.
● Prepare weekly/monthly operational evaluation reports and recommend improvement actions.
3. Customer Experience (End-user)
● Collect end-user feedback via surveys, comment channels and on-site observation; log and categorize.
● Analyze feedback plus wait-time, peak-hour crowding and variety gaps; propose improvements to the Manager.
● Support experience initiatives: F&B wayfinding/signage, cleanliness and seating of common dining areas, visibility of dietary options.
● Periodically mystery-shop / spot-check the end-user journey.
4. Revenue Tracking & Reporting
● Collect and consolidate tenant sales/revenue and rental / revenue-share figures on schedule.
● Maintain the tracking sheet/dashboard: occupancy, revenue-per-area, and footfall where available.
● Reconcile figures, flag anomalies and late submissions, and follow up with tenants.
5. Operations, Events Coordination & Other Tasks
● Support F&B marketing campaigns, seasonal promotions and campus events (setup, tenant coordination, on-site support).
● Coordinate catering/event F&B logistics when required.
● Maintain filing of contracts, permits, inspection records and reports.
● Handle ad-hoc tasks assigned by the line manager.