Executive Housekeeper/ Trưởng Bộ Phận Buồng Phòng

Job Summary - (Role
Summary)
Tóm tắt công việc

• Oversees
and directs all aspects of overall Housekeeping operations which includes guest
rooms, public areas, Laundry and other specified back-of-the house areas.

Essential Duties
and Responsibilities - (Key Activities of the role)
Yêu cầu và trách nhiệm công viêc:

·
Monitors
Housekeeping personnel to ensure all
guests and internal customers receive prompt and courteous service
·
Oversees
laundry operations
·
Schedules
routine inspections of all Housekeeping areas by/with the Assistant Executive
Housekeeper and other supervisory personnel
·
Inspects
guest and public areas on a regular basis to ensure that the furnishings,
facilities, and equipment are clean and in good repair
·
Manages
spring cleaning schedules
·
Makes
recommendations to the Director of Room or designate regarding the upkeep of
furnishings, facilities, and equipment, ensuring they are clean and in good
repair
·
Informs
other departments of Housekeeping matters that concern them, particularly the
Laundry Department, the Engineering Department, the Front Office, and the Food
and Beverage department. Maintains open channels of communication with other
department heads and Direcor of Room or the General
Manager's designate
·
Establishes
and maintains effective human relations and works with human resources to
ensure that team members performance is effectively managed
·
Maintains
appropriate standards for dress, hygiene, uniforms, appearance, posture and
conduct of Housekeeping personnel
·
Conducts
regular department meetings
·
Identifies
and ensures highest possible standard of cleanliness, maintenance, guest room
supplies and amenities at a realistic costs
·
Supervises
outside contractors to ensure contractual compliance
·
Implements
and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found
service, key control, security and emergency procedures and environmental
procedures
·
Is
prepared to implement assigned tasks during emergencies such as fires, power
failures and bomb threats
·
Works
with Director of Room and Human Resources on manpower planning and management
needs
·
Works
with Financial Controller in the preparation and management of the Department's
budget.
· Perform any other duties which may be assigned
by the management from time to time.