F&B Attendant/ Nhân viên phục vụ nhà hàng

Greet customers politely as they enter the restaurant
Introduce self to customers
Show customers to their tables
Present menus to customers
Maintain an up-to-date working knowledge of the menu items and daily specials
Explain the menu items in terms of preparation, ingredients and presentation
Be aware of allergy information on menu items
Answer inquiries about food and beverage items on the menu
Offer food and wine suggestions
Inform customers of special items not listed on the menu
Take food and beverage orders accurately including any special requests
Check food orders with guest to ensure correctness
Input the order into POS System
Work with bartenders to fill beverage orders
Work with kitchen staff to process and expedite food orders
Pre-set table for the orders
Deliver and serve food at tables
Use established food handling and serving techniques
Ensure guest are satisfied with their food orders, beverages and service
Upsell food and beverage items throughout the meal
Monitor customer's needs and promptly handle requests
Handle customer complaints in a polite and professional manner
Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, dealing with spills
Prepare and provide customers with accurate check for the meal
Re-set and prepare table for customers including decorations, condiments, napkins, utensils
Maintain a clean and organized service area
Dispose of trash according to established procedures
Perform any side-work as requested
Comply with safety, health and hygiene policies and procedures