- Chi tiết công việc
- Giới thiệu công ty
Mức lương: Từ 5 đến 8 triệu
Loại hình: Toàn thời gian
Chức vụ: Nhân viên
Kinh nghiệm: 1 năm
Mô tả công việc
Administration
• Provides administrative support to Division Heads; ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
• Locates and attaches appropriate file correspondence to be answered by Division Heads.
• Types, files, and upkeeps all private and confidential matters related to the department.
• Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval; ensures all files are kept up-to-date at all times.
• Prepares the relevant materials for all meetings attended by Division Heads: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings.
• Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls.
• Makes copies of correspondence or other printed matters.
• Prepares outgoing mail.
• Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.
• Monitors and maintains the proper appearance of the Division's office area.
• Maintains organised files.
• Reads and routes incoming mail and outgoing correspondences.
• Handles outgoing mails by courier.
• Ensures travel authorisation forms are fully completed and signed by the respective executive before handing over to the Director of Finance for signature.
• Handles monthly requisition of stationeries/general and dry goods stores.
• Checks and updates employees' attendance records for Division Heads approval and obtain individual employee's signature before forwarding it to Human Resources/Accounting.
• Handles franking of mails for the Divisions.
Customer Service
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Greets visitors, ascertains nature of business, and directs visitors to appropriate employee.
Operational
• Assists in the preparation of the Annual Business Plan.
• Ensures that minimum brand standards have been implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Daily updates, responds to the results of the Maritz scores and ensures that the relevant changes are implemented.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
Other Duties
• Attends and contributes to all training sessions and meetings as required.
• Consolidate training plans and training records from all outlets by end of the month.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
• Provides administrative support to Division Heads; ensures the implementation of hotel policies, standards, and procedures as they apply to the administrative functions.
• Locates and attaches appropriate file correspondence to be answered by Division Heads.
• Types, files, and upkeeps all private and confidential matters related to the department.
• Sets up a systematic and efficient filing system, both for hardcopies as well as all electronic data, that enables quick retrieval; ensures all files are kept up-to-date at all times.
• Prepares the relevant materials for all meetings attended by Division Heads: Daily Operations Meeting, Executive Committee Meetings, Departmental Meetings and ad hoc meetings.
• Answers telephone and gives information to callers or routes call to appropriate official and places outgoing calls.
• Makes copies of correspondence or other printed matters.
• Prepares outgoing mail.
• Types, takes dictation and minutes, draft letters, files and traces and composes correspondence.
• Monitors and maintains the proper appearance of the Division's office area.
• Maintains organised files.
• Reads and routes incoming mail and outgoing correspondences.
• Handles outgoing mails by courier.
• Ensures travel authorisation forms are fully completed and signed by the respective executive before handing over to the Director of Finance for signature.
• Handles monthly requisition of stationeries/general and dry goods stores.
• Checks and updates employees' attendance records for Division Heads approval and obtain individual employee's signature before forwarding it to Human Resources/Accounting.
• Handles franking of mails for the Divisions.
Customer Service
• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Greets visitors, ascertains nature of business, and directs visitors to appropriate employee.
Operational
• Assists in the preparation of the Annual Business Plan.
• Ensures that minimum brand standards have been implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Daily updates, responds to the results of the Maritz scores and ensures that the relevant changes are implemented.
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".
• Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
Other Duties
• Attends and contributes to all training sessions and meetings as required.
• Consolidate training plans and training records from all outlets by end of the month.
• Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations.
Yêu cầu công việc
Bachelor's degree in Hospitality & Tourrism.
At least 01 year of experience in similar position.
Good command of the English language.
Highly motivated, self-driven and result orientated.
At least 01 year of experience in similar position.
Good command of the English language.
Highly motivated, self-driven and result orientated.
Quyền lợi được hưởng
Competitive remuneration package
Delicious and nutritious meal at Hotel Associate restaurant.
Uniform provided by Hotel.
Food and Beverage discount at Hotel restaurant.
Social Insurance, Health Insurance and Accident Insurance as per law
Accident 24/7 Insurance
Other benefits following Hotel policy & Vietnam labor law
Delicious and nutritious meal at Hotel Associate restaurant.
Uniform provided by Hotel.
Food and Beverage discount at Hotel restaurant.
Social Insurance, Health Insurance and Accident Insurance as per law
Accident 24/7 Insurance
Other benefits following Hotel policy & Vietnam labor law
Nộp hồ sơ liên hệ
Human Resources Department - Assistant Human Resources Manager
Crown Complex
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