Mô tả công việc
Supervise daily restaurant floor operations to ensure smooth and efficient service flow.
Conduct pre-shift briefings to communicate daily specials, promotions, VIP guests, and service updates.
Ensure all service standards, grooming standards, and SOPs are strictly followed.
Welcome and assist guests, ensuring a positive and memorable dining experience.
Handle guest feedback, complaints, and special requests promptly and professionally.
Coordinate closely with the kitchen and bar to ensure accurate and timely food and beverage service.
Monitor table setup, cleanliness, and overall outlet presentation.
Support upselling initiatives and promote menu knowledge within the team.
Assist in staff training, coaching, and performance monitoring.
Ensure accurate use of POS systems and proper billing procedures.
Ensure compliance with food safety, hygiene, and sanitation standards (HACCP).
Monitor operating equipment and report maintenance issues when necessary.
Assist in scheduling and roster planning when assigned.
Lead by example by providing hands-on service during peak periods.
Other Tasks assign by Superior / Managers.
Yêu cầu
Diploma or degree in Hospitality/Hotel Management preferred.
Minimum 2 years of F&B service experience, including at least 1 year in a senior waiter/waitress or captain role.
Strong leadership, communication, and guest service skills.
Good knowledge of food and beverage service procedures and standards.
Fluent in Vietnamese and English; additional languages are an advantage.
Proficient in POS systems and basic MS Office.
Knowledge of food safety and hygiene standards.
Flexible to work shifts, including evenings, weekends, and public holidays.
Strong customer service mindset with a "Yes, I can do" spirit.
Ability to multitask and perform effectively in a fast-paced environment.
Quyền lợi
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests theconfidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
Thông tin khác
Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
[protected info]:27
Thông tin chung
Nơi làm việc
- Nơi làm việc
- Quận 1 - TP HCM