FB Waitress - Hyatt Regency Yogyakarta

To
ensure that the guests are offered the highest level of personalized service at
all times and to report guest complaints or problems to supervisors if no
immediate solution can be found and assure follow up with guests. Awareness of
hotel activities and a proper handover of the pending points for next shift's
follow up and action is crucial.
To
provide a courteous, professional, efficient and flexible service at all times,
to perform opening and closing procedures established for the Place of Work as
assigned, to monitor operating supplies and reduce spoilage and wastage, to
handle cash and credit card payments. To have a thorough understanding and
knowledge of all Food and Beverage related services and products and, to have
the ability to recommend Food & Beverage combinations, to upsell and
cross-sell.
General responsibilities are to maintain a high standard of
grooming and hygiene at all times, to maintain a good rapport and working
relationship with colleagues and all other departments. Full support to
Supervisors and team is essential, for any other reasonable duties and
responsibilities that are assigned.