Assist with deploying the company's Kubernetes-packaged software into customer environments (on-premises or cloud).
Prepare for deployments by verifying prerequisites, gathering environment details, and following installation runbooks.
Install, configure, and validate software releases using tools such as Helm, kubectl, and CI/CD pipelines.
Run smoke tests and basic verification to confirm deployments are healthy before handover.
Travel to customer sites as required to support installation and go-live activities.
Document each deployment and help improve deployment guides and checklists.
Monitor the health and performance of deployed software and respond to alerts.
Apply updates, patches, and version upgrades in line with maintenance schedules.
Diagnose and troubleshoot incidents, coordinating with engineering teams on root-cause fixes.
Perform routine maintenance such as backups, log checks, and certificate renewals.
Keep runbooks, configuration records, and a knowledge base of common issues up to date.
Provide remote and occasional on-site support to customers during and, on a scheduled basis, outside standard hours.
Help build, configure, and maintain CI/CD pipelines (e.g., GitLab CI, Jenkins, or GitHub Actions) for automated build, test, and release.
Provision, configure, and maintain servers and infrastructure - Linux hosts, virtual machines, and cloud resources - used for builds, deployments, and internal services.
Maintain infrastructure-as-code, container registries, and artifact repositories that support the delivery pipeline.
Monitor pipeline and server health, manage backups and security updates, and keep build and infrastructure documentation current.
Required Qualifications
You don't need to tick every box. If you're early in your career and genuinely keen to learn, we'd love to hear from you. Ideally you'll bring:
Diploma or degree in IT, Computer Science, or a related field - or equivalent practical experience.
0-2 years of experience in
IT support, system administration, DevOps, or a similar technical role (internships and project work count).
Working knowledge of Linux and basic networking concepts (TCP/IP, DNS, firewalls).
Familiarity with containers and Kubernetes concepts, or a strong willingness to learn quickly.
Some exposure to CI/CD pipelines, scripting (Bash or Python), or server administration - or a strong willingness to learn.
Clear written and verbal communication, with a friendly, customer-focused attitude.
Willingness and ability to travel to customer sites and, occasionally, work outside standard hours.
Preferred / Nice to Have
Network configuration skills - setting up and troubleshooting switches, routers, firewalls, VLANs, VPNs, and TCP/IP - to support customer-site connectivity during deployments.
Hands-on exposure to Docker, Kubernetes, and Helm.
Basic scripting in Bash, Python, or PowerShell.
Relevant certifications such as CompTIA A+/Network+, ITIL Foundation, or Kubernetes CKA/CKAD.
A valid driver's license and/or passport for travel.
Key Competencies
Eager to learn and grow technically.
Methodical problem-solver who stays calm under pressure.
Strong attention to detail and good documentation habits.
Team player who communicates clearly with technical and non-technical people.
Reliable, organized, and able to manage competing priorities.