Front Desk Agent - Nhân Viên Lễ Tân

Khách sạn InterContinental Hà Nội

Địa điểm làm việc: Hà Nội

Hết hạn: 27/01/2022

Chi tiết công việc
Giới thiệu công ty

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Việc làm Nhân Viên Lễ Tân

Mô tả công việc

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received
Cashes hotel guest's personal and travelers checks and assists with currency exchange
Keeps abreast of all modifications to accounting policies and procedures
Responsible and attends to guest's request of using the service of safety box at all times
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
Attends to guest's complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be "sold" an onward booking to another InterContinental Hotels
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Performs the audit balances and prepares all works for audit in an orderly fashion
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP's and with reference to hotel and to be a health or safety hazard

Yêu cầu

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Fluent in English
Proficient in the use of Microsoft Office and Front Office System (Opera)
Bachelor/ Diploma Certificate in Hotel Administration, Hotel Management or equivalent
1 year experience in guest / customer service, or an equivalent combination of education and experience.

Quyền lợi

Full salary, service charge and local social insurance contribution in probation period
Opportunity to work with a great team of people and career growth in the world's largest luxury hotel brand
Opportunity to join international training & development programs and cross training programs
Delicious and nutritious meal at Hotel's Social Café
Sleeping Lounge for Employee
Laundered uniform provided by Hotel
Pre-employment health check and annual health check
Birthday gift and Allowances on other special events
Recognition program with valuable gifts
Summer vacation and many team building activities
Rooms and F&B services discounts worldwide at all IHG Hotels and Resorts
Unlimited Food & Beverage discount at Hotel
Free parking
Other benefits according to Hotel's policy