FRONT OFFICE MANAGERCÔNG TY TNHH ODK MIKAZUKI VIỆT NAM

Mô tả công việc
• To control the day-to-day operations of the Front Office
• To ensure SOPs are in line and followed by the team
• To welcome arriving and escort VIPs and bid farewell upon their departure
• To check and ensure that all rooms / suites assigned for VIPs are in good order and respective amenities are placed in prior to their arrival.
• To maintain close contact with guests to build up good relationships especially with return guests.
• To ensure that Guest History records are up-dated, accurate and organized in the system
• To ensure guest comments are followed up and acted upon without delay.
• To handle guests' complaints, when necessary, concerning services of all areas of operation and followed up and corrective action is taken as soon as possible.
• To ensure effective communication and coordination within the Front Office and with other departments.
• To ensure that room occupancy forecast is not overbooked by the Reservation's staff and to maximize room revenue.
• To maximize revenue and occupancy to the best of his / her ability and to suggest ways to make improvements, through training, control and management of room inventory.
• To update all manuals, policies and procedures, when required.
• To ensure all cash transactions handled by the Front Office personnel are done according to the guidelines set by the Director of Finance.
• To prepare the budget and all reports related to FO section
• To check and ensure that all rooms / suites assigned for VIPs are in good order and respective amenities are placed in prior to their arrival.
• To carry out regular training in order to ensure the highest levels of performance are maintained at all times.
Quyền lợi được hưởng
• Attractive salary and benefits
• Service charge as per Company's policy
• 13th month salary
• Good opportunity for learning and development
• 12 annual leaves
• 8 days off per month
• Duty meal, uniform and parking provided by Company
• Yearly company Outing trip
• Insurances as per law
• Other benefits will be shared in the interview
Yêu cầu công việc
• Minimum 3 years of experience as Front Office Manager in luxury 5* Hotel/ Resort background
• Excellent in verbal and written skills in both Vietnamese and English.
• Expert in problem resolution skills, budget, manpower and expense management.
Yêu cầu hồ sơ
- Gửi trực tiếp tới địa chỉ: Phòng Nhân sự, Khu nghỉ dưỡng Danang-Mikazuki Japanese Resort &Spa, Khu Du lịch Xuân Thiều, Đường Nguyễn Tất Thành, Phường Hòa Hiệp Nam, Liên Chiểu, Đà Nẵng.
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