Fulfillment Executive

Job Detail
Offerd Salary (USD)
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Career Level Nhân viên
Experience N/A Years
Gender Male/Female
Sector
TP.HCM
Industry
Job Description
Fuel, a subsidiary of Scalable, is exploding in the Print onto Demand space and looking to expand into other sectors in the future.
As a part of our global expansion in Asia, we are looking for a Fulfillment Executive to join our Vietnam office. This is a good opportunity for a recent self-motivated, detail-oriented, and customer-focused graduate. Join our team if you want to be a part of a growing company with a fun work environment that affects millions of customers!
Responsibilities:
As a Fulfillment Executive, you will be responsible for the following:
Daily monitor orders processing from all brands and orders distribution to vendors/suppliers.
Ensure orders are being fulfilled and shipped timely and accurately.
Update the order tracking to the system within the requested time. Any potential delay or issues found, need to check with the related parties/stakeholders to prevent it or escalate to the team leader for further instruction.
Follow up on shipment status until it's delivered to buyers.
Coordinate with vendors or the related teams to keep the customers updated on processing time of every product category or if there are any issues with their orders.
Assist the CS team with the customer's queries/ requests related to the order status, defective, product quality, etc.
Establish and manage regular communication with vendors to escalate issued orders, maintain a strong and sustainable relationship with vendors.
Responsible for preparing daily, weekly, and monthly reports regarding production time and fulfillment issues.
Measure, detect and analyze risks, data abnormalities spotted in the dataset relating to fulfillment, shipping and product quality.
Work on other ad-hoc tasks assigned by the team leader.
Requirement
Extremely attentive to detail and able to focus on a repetitive task during business hours.
Advance Excel Knowledge (Dashboard Reporting and functions)
Strong analytical thinking and ability to consolidate a large amount of data in Excel
Proficient in English communication
Experience in fulfillment operation or operation management, preferably in the e-commerce space.
Experience working with data tools or software for risk/operational metrics monitoring is a plus.
Excellent time management skills with ability to multi-task activities
Ability to work under pressure involves dealing with constraints might be outside of your control
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