General Manager (NS Logistics)

1. Business Development and Management
• Oversee daily operations, ensuring efficiency and productivity.
• Lead, mentor, and develop staff, including hiring, training, and performance evaluations.
• Develop and execute sales strategies to achieve revenue and targets.
• Identify and pursue new business opportunities and partnerships.
• Maintain and grow relationships with existing clients, ensuring high levels of customer satisfaction.
2. Strategic Planning
• Develop and implement long-term strategic plans aligned with company goals.
• Ensure compliance with industry regulations and company policies.
• Monitor and manage budgetary and financial performance, including cost control and revenue forecasting.
3. Operational Excellence
• Oversee logistics and trucking operations, ensuring timely and cost-effective delivery of services.
• Ensure the maintenance and safety of the fleet, equipment, and facilities.
• Ensure exceptional customer service standards are met and maintained.
• Address and resolve customer complaints and issues promptly and effectively.
• Develop and implement customer retention strategies.