Giám Sát Ca Trực - Duty Executive

Duty Executive responsibilities include overseeing daily operations, ensuring employee productivity, monitoring the efficiency of all processes, and creating a positive work environment for employees. You will also regularly meet with upper management to stay current with organizational changes, issues, and improvements.
Responsibilities:
A. Guest Service Operation
Conduct daily briefings and ensure that all pertinent information is well received by team members
Manage and supervise all tasks of his/her staff to ensure that the highest quality service is delivered and department standards are met
Review, analyze, and suggest improvement of workflow and standards at the Guest Service
Communicate with Residence Manager/Guest Service Manager on all matters regarding guest services & hotel operations
Prepares and checks for VIPs' arrival and escorts guests to rooms.
Checks cleanliness of lobby and public areas, lights, and as well as front office staff in proper and orderly appearance and behavior.
Coordinate and communicate with other departments as required regarding general administration and operations issues
Check billing instructions, monitor guest credit, and act upon any discrepancies
Ensures the Safety, Security, and Loss Control policies and procedures are compiled at the lobby and driveway.
Handle and manage property emergencies.
Conduct Night Audit Process for the property
B. Team Management
Provide department orientation and training on the property service standards, procedures, and programs
Constantly monitor team members' appearance, attitude, and degree of professionalism
Motivate and provides a work environment that brings out the best in team members
C. Other Responsibilities
Maintain complete knowledge of all outlets and property services/features
Be fully conversant with the property fire & life safety/emergency procedures
Attend all briefings, meetings, and training as assigned by management
Perform other reasonable duties assigned by the Management of the Hotel