Giám sát nhà hàng

1. GENERAL
• Daily coordination with Front and Back of the House restaurant operations
• Work closely together with the Kitchen Head to sustain quality and consistency
• Ensure compliance with licensing, hygiene and health and safety legislation/guidelines
• Implement policies and protocols that will maintain future restaurant operations
2. STAFF
• Train new employees to the PSBC's standards
• Train and supervise employees on proper customer service practices and knowledge of our brand, beer Organize bi-weekly review meetings and discuss ways to improve, write down points of action and keep track of possible recurring issues
• Appraise staff performance by evaluating regularly and provide feedback to improve productivity
• Create staff schedules
• Achieve and maintain appropriate level of knowledge about Craft Beer
• (Cicerone Level 1 is mandatory for Managers & Supervisor to get within one year of employment)
3. CUSTOMERS
• Exceed customer expectations
• Create a welcoming environment & a complete Craft Beer experience
• Respond efficiently and accurately to customer enquiries and complaints