Mô tả công việc
Job Overview
VinFast is a pioneering electric vehicle (EV) company committed to revolutionizing the automotive industry with sustainable and innovative mobility solutions. As a leading player in the EV market, VinFast is dedicated to delivering high-quality, cutting-edge electric vehicles that redefine the driving experience. Our team consists of passionate professionals driven by a shared vision of creating a greener and more sustainable future through innovation, technology, and excellence.
In this role, you will be responsible for tasks in Global Sales - MKT - Aftersales department. You will collaborate with diverse teams, including other departments and VINFAST's partners, to create cutting-edge solutions, drive the company's success and to propel our global expansion within the automotive sector/industry.
Job Responsibilities
- Participate in building KPI sets to evaluate the effectiveness of after-sales services across markets and departments within the global after-sales division
- Review KPI results and compliance with policies/procedures/guidelines of Service Providers/ Agents in the market to identify systemic risks, errors, and propose improvements for the market
- Control and manage key after-sales plans of the market
- Report, support in resolving urgent issues related to service operation activities in the market
- Utilize data and analysis to propose initiatives to improve the quality of after-sales services in markets and enhance customer satisfaction
- Analyze, evaluate, then propose improvements regarding after-sales process to optimize deployment efficiency and cost savings
- Build and manage budgets for the global after-sales operation control area
- Support the connection between the market and VF Global to address operational issues and establish the market
Yêu cầu
- Bachelor's degree or higher in Business Administration, Engineering, or related fields
- At least 5 years of experience in the automotive industry (experience in after-sales is preferred)
- Analytical mindset and proficient in data analysis tools
- Good management and communication skills
- Proficient in English (4 skills)
- Strong attention to detail, organizational skills, and ability to manage multiple tasks simultaneously
- Highly motivated, self-starter, and active learner with strong interpersonal skills
- Knowledge of electric vehicle technology and industry trends
- Knowledge related to after-sales service area
We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.
Quyền lợi
Thưởng
Competitive income (including 13th-month salary, performance bonuses, and other rewards as regulated by Vingroup).
Giải thưởng
Proud to be a pioneer in contributing to the movement of global smart EV revolution.
Khác
Enjoying various privileges when
purchasing products or services from Vinfast and the Vingroup ecosystem (Vinschool, Vinpearl, Vinuni, etc.).
Thông tin khác
NGÀY ĐĂNG
10/08/2024
CẤP BẬC
Giám Đốc và Cấp Cao Hơn
NGÀNH NGHỀ
CEO & General Management > Quản Lý Cấp Cao
KỸ NĂNG
Data Analysis, Automotive industry experience, Electric vehicle technology knowledge, Business Development, Spare Parts Management
LĨNH VỰC
Ô tô
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
5
QUỐC TỊCH
Người Việt Nam
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