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Mô tả công việc
Job Overview:
The Global Service Desk Team Member will be a part of service desk technicians team. The team is primarily an L1 support team providing incident and request management to a global business.
In this role you will be expected to efficiently and effectively manage the day-to-day tickets, ensuring that all work is recorded, updated, and resolved in line with the team policies.
Duties & Responsibilities
• Provide L1 end user support, analyzing and fixing issues where appropriate or escalating when required.
• Onsite and Remote issues troubleshooting
• Level 1 Support around:
o Windows Administration:
o iOS and Android Enterprise
o Microsoft 365
o Computer hardware (laptops, screens, peripherals, docking stations etc.)
o Office equipment like Printers, Scanners, Multi-Function Print devices.
o And other systems or applications based on Standard Operating Procedures
• Work on system and support documentation.
Yêu cầu
Required Skills and attributes
• At least 1 year of experience in working as help desk supporter.
• Experience working as a support technician in an L1 or L2 capacity.
• Accuracy and attention to detail, with good prioritizing skills
• Ability to work unsupervised using own initiative.
• Excellent communication skills, with a customer-oriented approach, languages:
• English skill: be able to communicate with overseas colleagues and end user.
Nice to have
• Microsoft Endpoint Management certification
• ITIL certification
Notes: "By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."
Quyền lợi
Thưởng
Bonus package (13th salary, KPIs bonus up to 3-month salary)
Chăm sóc sức khoẻ
Personal accident & health-care insurance
Hoạt động nhóm
At least 12+ annual leave; Flexible working time
Thông tin khác
NGÀY ĐĂNG
[protected info]
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
KỸ NĂNG
Service Desk, Microsoft Office 365, IT Service, IT Support, Network
LĨNH VỰC
Phần Mềm CNTT/Dịch vụ Phần mềm
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
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Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thương lượng
Nơi làm việc
- Lầu 8, Tòa nhà Sài Gòn ICT, CVPM Quang Trung, Phường Tân Chánh Hiệp, Quận 12, HCM