[gpa english] Customer Service Officer

I. Duties and Responsibilities (based on a 44-hour work week):
1. Class Management
Prepare for class opening. Upload student's information and pictures on EcoStudy student management system
Prepare and set up equipment in classrooms prior to each lesson Upload session reports and sending out the reports to parents on time
Make sure session reports are in line with GPA's quality standards
Make sure students reports provide complete and sufficient information on lesson content and student's progress
Update class statuses to Center Manager and Academic Manager weekly
Prepare for midterm, final and placement tests
2. Customer Care
Implement Customer Service Procedures to ensure the highest customer satisfaction among GPA customers
Support teachers in managing students, giving solutions and feedback when issues arise
Handle requests and complaints from parents, students and teachers
Contact parents directly by phone or email to update them on their child's progress and other matters as well as getting their feedback, when necessary
Summarize customer feedback and give prompt reports to Manager
Call each parent at least once a month for building relationships and update the student's learning situation to parents
Attend parents' meeting with teachers to help ensure teachers communicate well with parents
Working with teachers and TAs to make sure they send reports on time
Make sure all customer complaints and feedback are answered properly .
Work with the sales team to re-enroll students at the end of each course
3. Other administrative tasks
Manage the front office and classrooms to ensure they are in clean, tidy and safe conditions
Supervise all classroom equipment to ensure they are maintained in proper condition and ready to be used when needed
Prepare and support the Marketing / Sale teams at school events.
Manage books and library resources
II. Benefits:
Unique opportunity to work within a multi-lingual, international-standard, drama-free environment
Professional and holistic training
Exciting team activities: Company trip, Teambuilding trip, Annual party,...
Annual performance and salary review
Lunch and parking allowances
Other benefits: holiday, sick leave (5 days/year), social insurance benefits according to Labor Law and internal policies of GPA Jsc.