Guest Experience/ Quality Manager

Shilla Monogram Quangnam Danang Resort

Địa điểm làm việc: Quảng Nam

Hết hạn: 26/01/2022

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

In order to maintain the sales concept of Shilla Monogram brand, review the sales department 's checklist, revise and supplement it, and conduct a monthly check followed the check - up and F /up
To improve service quality, measure VOC (phone monitoring, Mistery Shopping, CSI, etc.), suggest improvement plan according to the result, support implementation of improvement, and F/up
In order to improve the service process, review / revise / supplement check checklists and distribute daily / weekly / monthly checklists to the site so that periodic process checks are performed. Suggest and implement a process improvement plan based on periodic inspections (monthly / quarterly / semiannual), VOC, and VOB comments.
Coaching junior members in the department to improve their capacity

Yêu cầu

Communication skills (negotiation / presentation / speech / listening): Semiprofessional level
Understanding hotels, dutyfree distribution and leisure service industries: Professional level
Understanding the characteristics of the industrial workforce and the characteristics of the product: Semiprofessional level
Knowledge of quality regulations and related legal knowledge: Professional level
Theoretical knowledge related to management innovation: Professional level
Ability to use statistical packages and Office programs: Understanding and implementation
Foreign Language (ENG): Explanation Level
Bachelor's degree holder (Required): MB / MBA in Business Administration / Statistics preferred
6 Sigma(BB) certificate holder preferred
At least 3 years of customer contact department experience (room, food, leisure etc.) or onsite support department
At least 3 years of experience in management innovation (including 6 Sigma, quality control) is required.

Quyền lợi

Attractive salary
Professional and friendly working environment
Competitive benefit package
2 days off/ week, 12-14 annual leaves/ year
24h accidental insurance, health care insurance for self and dependants
Service Charge support, meal + transport + mobile allowances during pre-opening
Uniform + staff meals + shuttle bus are provided

Thông tin khác

Địa điểm làm việc
➢ Thị xã Điện Bàn, Quảng Nam (Quảng Nam)

Thông tin chung

Ngày hết hạn: 26/01/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

Hotel Shilla, the Hospitality brand of South Korean conglomerate Samsung maintains elegance and a tradition of winning guests' hearts with the aim of becoming "Premium Lifestyle Leading Company". By bringing your qualification and passion to work at our properties, you will help us achieve our...

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