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- Giới thiệu công ty
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Mô tả công việc
- To have a throughout knowledge of product and services.
- Offer guests the best possible service through courteous and proper service.
- Handle all emergencies according to established procedures.
- Maintain and promote guest hospitality at all times.
- Ensure all residents and guest's complaints/requests are recorded properly in the Resident's Response in a timely and directly manner.
- Ensure that all issues are correctly resolved, are given proper compensation and receive a proper follow up in timely and professional manner.
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests, Repeat & Long Stay Guests and Associates.
- Re energize the internal guest recognition program including: VIP arrivals, anniversaries, guest's birthdays, etc.
- Offer guests the best possible service through courteous and proper service.
- Handle all emergencies according to established procedures.
- Maintain and promote guest hospitality at all times.
- Ensure all residents and guest's complaints/requests are recorded properly in the Resident's Response in a timely and directly manner.
- Ensure that all issues are correctly resolved, are given proper compensation and receive a proper follow up in timely and professional manner.
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests, Repeat & Long Stay Guests and Associates.
- Re energize the internal guest recognition program including: VIP arrivals, anniversaries, guest's birthdays, etc.
Yêu cầu
- Knowledge of hotel operation
- Fluent in English with strong hospitality skills
- Previous experience in handling guest complaints or challenges
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests
- Fluent in English with strong hospitality skills
- Previous experience in handling guest complaints or challenges
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests
Thông tin chung
- Ngày hết hạn: 15/04/2024
- Thu nhập: Thỏa thuận
Giới thiệu công ty
Xem trang công ty
We are a Apricot Hotel soon to open in the Old Quarter, Hoan Kiem Lake and are at this time seeking qualified Vietnamese associates to join us in our new 123 KEY HOTEL venue currently expected to open in December 2014. Khách sạn Apricot tổ chức NGÀY HỘI TUYỂN DỤNG từ 8:30 đến 17:30 ngày...
We are a Apricot Hotel soon to open in the Old Quarter, Hoan Kiem Lake and are at this time seeking qualified Vietnamese associates to join us in our new 123 KEY HOTEL venue currently expected to open in December 2014. Khách sạn Apricot tổ chức NGÀY HỘI TUYỂN DỤNG từ 8:30 đến 17:30 ngày...
Quy mô công ty
Từ 101 - 500 nhân viên
Việc làm tương tự
PERIDOT GRAND LUXURY BOUTIQUE HOTELS
Thương lượng
12/10/2024
Hà Nội
GM PREMIUM HOTEL (GM HOSPITALITY GROUP)
Thỏa thuận
01/11/2024
Hà Nội
hỗ trợ doanh nghiệp
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