Guest Relation Supervisor - Danang Marriott Resort & Spa

To oversee the Guest Relations operations and ensure that the hotel standards and procedures are fully known and followed.
To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
To ensure proper coverage and supervision of the Guest Relations sections at all times.
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To manage any guest complaint professionally, by resolving it and making sure the guest is satisfied, and recording it.
To use appropriate materials, equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To be fully aware of and to report all guest comments or complaints.
To be aware of all VIPs visiting or staying in the hotel.
To respect schedules, terms and deadlines as agreed with the Management.
To carry out any other reasonable duties as assigned by the manager.