Guest Relations Officer - Japanese Speaking

• Greet and acknowledge all guests;
• Welcome all guests in a polite and friendly manner;
• Thank and invite guests to return;
• Be knowledgeable on all facts of the hotel products, including room types, room rates, relative features and facilities, food and beverage outlets and promotions, spa in order;
• Monitor daily arrivals and departures for ensuring all requests are carried out wherever possible and all realistic expectations are met;
• Take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the hotel standard at all times;
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis;