[HCM] Công Ty The Privé Group Tuyển Dụng Thực Tập Sinh Events Administrator/Guest Relations Officer Full-time 2024

Company: The Prive Group
Working location: District 4, Ho Chi Minh city, Vietnam
Contact Information: Please send your English CV to [protected info]
JOB DESCRIPTIONS
Position: Guest Relations Officer/ Intern
(No experience required-we will provide training!)
Key Responsibilities:
Handle all incoming reservations via phone, email, and online booking systems.
Confirm and manage reservations, ensuring accurate records in the reservation system.
Maintain a detailed and up-to-date reservations calendar.
Provide prompt, courteous, and efficient service to all guests.
Address guest inquiries and resolve any issues related to reservations.
Communicate special requests and requirements to the appropriate departments.
Notify relevant departments of any changes or cancellations in a timely manner.
Work closely with the events team to manage group bookings and special events.
Maintain and update guest databases.
Prepare daily and weekly reservation reports for management.
Assist in developing and implementing reservation policies and procedures.
Ensure all reservation details are accurate and complete.
Monitor reservation trends and suggest improvements to optimize occupancy and guest satisfaction.
Conduct regular follow-ups with guests to ensure a positive experience.
Other ad hoc duties as assigned.
Requirements:
Strong proficiency in English (both written and spoken) is essential.
Previous experience in F&B operations is preferred.
Strong organizational and multitasking abilities.
Excellent communication skills to manage client and vendor relationships.
Ability to work flexible hours, including evenings, weekends, and public holidays, based on event schedules.
Problem-solving skills.