Guest Service Agent/ Receptionist

About Lavis 18 Residence, a 68-unit serviced apartment in the heart of District 3, managed by Highgate Property Management. The building's design is influenced by Saigon architecture from the 1950s and 1970s, portraying the vibrant history of Cu Xa Do Thanh.
Working location: Lavis 18 Residence - Cu Xa Do Thanh, District 3
Working time: on-shift: 6am - 2pm, 2pm - 10pm, 10pm - 6am; 6 days/week; 1 day off/week
Main tasks:
Welcoming guests
Be well groomed at all time and maintain a friendly cheerful attitude
To answer the telephone promptly according to the standard set by the hotel. Never let the phone ring more than 3 times
Courtesy and politeness are to be observed at all times and freely communicate with guests. Give guests complete and immediate attention to their complaints and requests
Keeps a visible and active presence in the lobby asking all guests and visitors if they require assistance
Ensures that all repeat guests are accorded personalized service recognize and welcome
To monitor the main entrance, Driveway, Gym, Swimming pool to make sure that prompt assistant to customer as always
Handles guest's complaint or requests and liaise with the department concerned to ensure immediate follow up
Maintain friendly rapport with guests in order to ensure their goodwill and repeat business
Registrating guests information into the computer
To work and be totally familiar with the computer system and maintain the computer discipline at all time. All CSR have to log in and log out with their personal password at all times
Answering & receiving, sending mails, packages to internal/ external
Assist in facilitating a fast, smooth and pleasant check-out
Prepare and checking all key card holder, registration card, room status etc.
Co-ordinate with Housekeeping department to ensure that rooms assigned to guests are in order
Be totally familiar with room amenities, layout, rate structure, outlets (e.g. promotions, banquet, function, party etc.)
Familiar with the Apartment's policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible.
Aware and familiar with measures and procedures to follow during emergency situations
Assist in whatever way to promote and up sell the Apartment's products and service
To maintain cleanliness I work areas at all times
To always read the Front desk Log Book at the beginning of the shift
Perform any other duties which may be assigned by the management from time to time
Report to Admin cum Operations Executive