Guest Service Center Agent/ Nhân Viên Tổng ĐàiInterContinental Hanoi Westlake

Process all incoming and outgoing calls accurately and courteously
Records and controls accurately wake up calls
Pages guests in co-operation with concerned departments
Records all requests on daily jobs sheets
Assists guests with international calls and directory queries
Handles guests needs or requests and reports complaints to Resort Assistant Manager
Attends to all guest queries and requests promptly
Pages staff member when requested
Abides by principles of guest privacy
Report on logbook daily
Aware of local telephone listings and frequently dialed numbers
Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
Advises defects on switchboard equipment to Supervisor
Maintains a clean work environment
Maintain detailed knowledge of Resort Information
Maintains detailed knowledge of the Hotel's fire, life and safety system
Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
Perform any other duties which may be assigned by the management from time to time.
Be a friendly face and helping hand to our guests
Look smart - wear your uniform with pride
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
May assist with other duties as assigned by management