Guest Service SupervisorLady Hill Sapa Resort

- Conducts shift briefings to ensure Resort activities and operational requirements are known
- Supervise front office operations during assigned shift including:
- Maintenance of guest informationn
- Maintenance of information about local events
- Compile occupancy statistics
- Supervise the use of the public address system (PAS)
- Supervise group bookings
- Assisting with serious complaints
- Supervise cashiering activities during shift including:
- Cash handling and banking procedure
- Dealing with irregular payments
- Instructing staff on credit policies and facilities
- Instructing staff in cash security procedures
- Carry out debtor control
- Prepare reports
- Supervise the cashiering system
- Works with Superior and Human Resources on mainpower planning and management needs
- Works with Superior in the preparation and management of the Section's budget.
- Conduct Night Audit Process for the Resort
- Provide department orientation and training of the resort service standards, procedures and programs
- Constantly monitor team members' appearance, attitude and degree of professionalism
- Motivate and provides a work environment which brings out the best in team members
- Attend briefings daily and hand over the unfinished task to the next shift for follow-up and continued implementation.
- Attend meetings and trainings as assigned by management
- Comply with company rules and regulations. Fingerprinting and uniform wear as the resort's policy and standard
- Carry out the tasks assigned by the Front Office Manager/ Duty Manager.
* Benefits:
- Support accommodation and meals
- Basic salary and monthly service charge and Up-selling Incentive following resort policy.
- Other benefits, according to the company regime, include: travel, annual vacation, holiday bonus,...
- Duty meal in working day and uniform provided by the Resort
- Annual leave policies have an advantage over the Labor Code in that they provide 12 annual leave days in the first year of a contract and increase by year.
- Work 8hours/day, 1.5 day off/week
- A great opportunity for stable and career development
- 13th month salary guarantee in labor contract and more depends on business situation