guest services supervisor - GIÁM SÁT LỄ TÂNInterContinental Hanoi Westlake

People
• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
• Train colleagues to make sure they deliver with compliance and to the standards we expect
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team
• Promote teamwork and quality service through daily communication and coordination with other departments
• Recommend or initiate any HR related actions where needed
• Works with GSM/AFOM and Human Resources on manpower planning and management needs
Financial
• Help create the department's annual budget and the setting of departmental goals
• Monitor budget and control expenses with a focus on food, beverage, and labour costs....
• Works with GSM/AFOM and Finance Team on Financial inquiries
Responsible Business
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
• May assist with other duties as assigned by management
Guest Experience
• Ensure that hotel activities and operational requirements are shared during shift briefings
• Supervise guest services operations during assigned shift including:
- Maintenance of guest information
- Communication of information about events in the resort and in the area
- Monitor arrivals, departures & occupancy for the next 3 days
- Supervise the use of the public address system
- Supervise group bookings and check in/checkout
- Assisting to resolve major minor complaints and ensure escalation
• Supervise cashiering activities during shift including:
- Cash handling and banking procedure
- Dealing with irregular payments
- Credit policies and facilities
- Cash security procedures
- Carry out debtor control
- Prepare reports
- Supervise the cashiering system