Mô tả công việc
We are looking for an experienced Country Key Account to manage and develop strategic customers in Vietnam.
Working location: Hai Phong/Hanoi
The role is responsible for building long-term relationships with key customers, identifying business opportunities, developing logistics solutions, and driving revenue growth across freight services.
Key Responsibilities
1. Key Account Management
· Take ownership of assigned strategic accounts, and serve as the primary commercial contact.
· Build and maintain strong relationships with key decision-makers and stakeholders at customer organizations.
· Understand customers' business models, supply chain requirements and logistics challenges.
· Develop and execute account development plans to increase revenue, shipment volume and customer share.
2.
Business Development & Sales
· Identify and develop new business opportunities within assigned key accounts.
· Drive sales of freight/logistics solutions, including air freight, ocean freight and other relevant logistics services.
· Conduct customer visits, business reviews, solution presentations and commercial negotiations.
· Prepare quotations, proposals and solutions based on customer requirements.
· Lead the sales process from opportunity identification through negotiation and contract closing.
3. Solution Selling
· Work closely with Operations, Customer Service, Product and other internal teams to design suitable logistics solutions.
· Analyze customer shipment profiles, lanes, volumes and service requirements to identify opportunities for optimization and business growth.
· Proactively propose new products/services and cross-selling opportunities.
4. Customer & Business Management
· Monitor account performance, revenue, shipment volume and profitability.
· Track market trends, competitors and customer business developments.
· Prepare regular sales forecasts, pipeline updates and account performance reports.
· Handle customer issues and coordinate with internal teams to ensure service quality and customer satisfaction.
5. Internal Collaboration
· Coordinate closely with Operations, Pricing, Finance, Customer Service and other functions to ensure smooth execution of customer requirements.
· Act as the bridge between the customer and internal teams, ensuring timely follow-up and resolution of business issues