COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty nước ngoài - Lĩnh vực kinh doanh: Bán lẻ, Hàng tiêu dùng, FMCG; Du lịch, Nhà hàng, khách sạn - Quy mô công ty: Vừa (50 - 249 người có BHXH) - Website: [protected info]
Alchemy Asia is Southeast Asia's leading independent premium spirits distribution company with an exclusive brand portfolio across a number of Southeast Asian markets for iconic international spirit companies including The Edrington Group (The Macallan, The Famous Grouse), Remy Cointreau International (Cointreau, Remy Martin, 1738) Gruppo Campari and Proximo (Jose Cuervo, Kraken, Hangar1).
We also feature the world famous Australian Four Pillars Gin in your portfolio which is a multi-award-winning brand with such variants including the Rare Dry, Christmas Edition, Bloody Shiraz, and Negroni Gins.
We are a privately held group and maintain offices across Singapore, Vietnam, Thailand, Cambodia, Myanmar, and Laos, with are headquarters in Ho Chi Minh City, Vietnam.
Quản Lý Nhà Hàng Fulltime
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Hành chính, Nhân sự; Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
To function as the Business Manager and a Marketing Specialist for the Outlet, to ensure that the
outlet operate successfully, in accordance with the standard of the company and are individually
profitable.
Administration
Assists to ensure that the Food and Beverage activities are aligned with the respective
Corporate Strategy, and that the Company Actions have been implemented where
appropriate.
Oversees the preparation and update of individual Departmental Operations Manuals.
Conducts regular divisional communications meetings and ensure that departmental
briefings and meetings are effective and conducted as necessary.
Customer Service
Ensures that all employees deliver the brand promise and always provide exceptional
guest service.
Ensures that employees also provide excellent service to internal customers in other
departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and
efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Establishes a rapport with guests maintaining good customer relationships.
Personally and frequently verifies that guests in the Outlet are receiving the best
possible service.
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well
by the respective employees and functions to the fullest expectations.
Financial
Maximize employee productivity through the use of multi-skilling, multi-tasking and
flexible scheduling to meet the financial goals of the business as well as the expectations
of the guests.
Focuses attention on improving productivity levels and the need to prudently manage
utility/payroll costs within acceptable guidelines ensuring optimum deployment and
energy efficiency of all equipment.
Ensures that the outlet is operated in line with maximizing profit while delivering on the
brand promise.
Achieves the monthly and annual personal target and the outlet's revenue.
Assists in the preparation of the Annual Business Plan for Food and Beverage.
Assists in the monthly reforecasting, involving the respective Heads of Department as
appropriate.
Ensures that all company and local rules, policies and regulations relating to financial
record keeping, money handling and licensing are adhered to, including the timely and
accurate reporting of financial information
• Assists in the inventory management and ongoing maintenance of company operating
equipment and other assets.
Manages costs proactively based on key performance indicators, works with the
respective Heads of Department as appropriate.
Ensures new technology and equipment are embraced, improving productivity whilst
taking work out of the system.
Marketing
Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and
Beverage Annual Marketing Plan.
Evaluates local, national and international market trends, vendors.
Continuously seeks Marketing and Public Relations opportunities to increase awareness
and ultimately business.
Operation
Ensures that minimum brand standards have been implemented.
Works closely with other departments in a supportive and flexible manner, focusing on
the overall success of the company and the satisfaction of guests.
Ensures that Food and Beverage employees work in a supportive and flexible manner with
other departments, in a spirit of "We work through Teams".
Tastes and monitors the food and beverage products served throughout the operation,
provides feedback where appropriate.
Monitors service and food and beverage standards in the Outlet. Work with the Assistant
Outlet Managers, Chefs to take corrective actions where necessary.
Conducts monthly inventory checks on all operating equipment and supplies.
Have a thorough knowledge and understanding of all food and beverage items in the
menu and the ability to recommend Food and Beverage combinations and up sell
alternatives.
Ensures that the outlet is kept clean and organized, both at the front as well as the back
of the house.
Ensure all equipment are up to standard, function and maintain well.
Contact maintenance if needed for any broken, malfunctioned equipment.
Personnel
Oversees and assists in the recruitment and selection of all Food and Beverage employees.
Oversees the punctuality and appearance of all Food and Beverage employees, making
sure that they wear the correct uniform and maintain a standard of personal appearance
and hygiene, according to the company and department's grooming standards.
Maximizes the effectiveness of employees by developing each of their skills and abilities
through the appropriate training, coaching, and/or mentoring.
Conducts annual Performance Development Discussions with employees and to support
them in their professional development goals.
Plans and implements effective training programs for employees.
Be the anchor and promote employee's morale, work effectiveness and encourage all
teams to work together to achieve company's goal.
Oversees the preparation and posting of weekly work schedules.
Encourages employees to be creative and innovative, challenging and recognizing them
for their contribution to the success of the operation.
Ensures that all employees have a complete understanding of and adhere to employee
rules and regulations.
Ensures that employees follow all company and local rules, policies and regulations
relating to fire and hazard safety, and security.
Other Duties
Is knowledgeable in statutory legislation in employee and industrial relations.
Always exercises responsible management and behavior and positively representing the
company management team.
Understands and strictly adheres to Rules and Regulations established in the Employee
Handbook policies concerning fire, hygiene, health and safety.
Maintains strong, professional relationships with relevant representatives from
competitor companies, business partners and other organizations.
Responds to changes in the Food and Beverage function as dictated by the industry,
company and hotel.
Carries out any other reasonable duties and responsibilities as assigned.
REQUIREMENTS
2 years of experience in
Restaurant Manager or same role in F&B field.
Have knowledge of wines and spirits (Bar).
Outstanding customer service mindset.
Advanced level in English (Speaking & Writing).
Being proactive, patient, high responsibility and willing to work under high pressure.
Commit to the goals of leading restaurant team in order to expand company business.
BENEFITS
1. Salary & Allowances:
- Competitive income with 100% salary and allowances on probation
- Gift on special occasion
- Salary review at least one times per year
- Annual Leave: will be 12 working days per calendar year, pro-rata for the 1st year of employment, max +7 Annual leave adding.
-Attractive service charge & bonus scheme
- Full salary for SMUI
- Good Insurance added premium healthcare insurance
- Be provided with high performance laptop and working facilities.
2. Career Growth
- Opportunity to experience a great workplace where young & world-class talents work together passionately
- Very diverse offline and online seminars & workshop provided by company
- Clear and flexible career path
3. Working Environment
- Learning culture, initiatives and proactive attitude are strongly encouraged at Alchemy Group
- Team building, company trip and internal events
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/10/2025
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW