[HCM] Công Ty Chuyển Phát Nhanh Hàng Hóa Toàn Cầu UPS Việt Nam Tuyển Dụng GBS Preferred Cust Associate Full-time 2023

Job Description:
Job Summary
This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls.
Responsibilities:
Builds and maintains relationships with related internal functions (i.e., Billing, Delivery Information and Operations).
Analyzes and resolves Preferred account issues.
Qualifications:
High school diploma, GED, or International equivalent
Strong oral and written communication skills
Strong problem solving skills
Previous customer service experience - Preferred
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