[HCM] Công Ty Công Nghệ Giáo Dục ELSA Speak Tuyển Dụng Thực Tập Sinh Global Customer Support Part-time/Full-time 2024Elsa Speak - SEA & Taiwan

JOB RESPONSIBILITIES:
Respond to customer queries in a timely and accurate way, via email, chat, and phone
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Ensure the customers are well supported and happy with our service.
Assist finance team to track revenue for Influencing channel
Assist Finance to review and work on disputes
Assist trainer to create a user guide
Assist finance to send monthly invoices and check payment status from clients
Other ad-hoc tasks as assigned by the head of the department
KEY REQUIREMENTS:
Work at least 32h per week.
Experienced in a similar position in startup companies or fast-moving environments (preferred)
Proficient in using common computer/technology applications
Have a flexible, resilient, and positive can-do attitude, have initiative, and be proactive in problem-solving beyond the call of duty
Demonstrate an appropriate sense of urgency for contact response time in the face of the variable workflow.
Demonstrates effective communication, composure, and professional attitude
Meticulous, excellent organizational skills, with an ability to prioritize important projects and handle high pressure
Good command of English
WHAT WE OFFER:
Monthly allowance
ELSA Premium Account during internship
Flexible working hours
Company Happy Hour and internal activities
Working and training with seniors
Experience the true startup spirit of a fast-growing and well funded Silicon Valley startup
Opportunities to grow professionally and play a critical role to shape the next stage of our company's growth
Opportunity to create an impact on the lives of 1.5 billion language learners around the world
HOW TO APPLY: Send your CV to email address [protected info]