[HCM] Công Ty Công Nghệ GOJEK Việt Nam Tuyển Dụng Merchant Engagement Executive Full-time 2023

About the Role
Fasten your seatbelt and climb aboard if you are ready to be our Merchant Engagement. Based in Ho Chi Minh, Vietnam, you will support our sales team to cater to Gojek merchants' onboarding, supporting strategic relationships with service establishments, and designing and running merchants' funding activities and preferred merchant partners. You will work closely with other teams, actively working to broaden and deepen our merchant relationships and expand reach in Unmanagement Merchant's segments.
What You Will Do
Proactively approaching merchants, taking care of merchants' needs, setting up activities on the system, and solving merchants' inquiries/issues
Educate newly onboarded merchants to understand GoFood and Gobiz application
Increase the unmanaged segment to increase merchants' transaction, co-fund penetration
Scale up and nurture merchants to upgrade to the next segment
Plan and manage the merchant campaigns activities, liaise with other departments to run mega campaigns, process on system & communicate with merchants
Coordinate with Marketing, Strategy, and related internal departments to collect data, and campaigns strategy to achieve the team's OKR
Provide guidance and support in optimizing local merchant engagement and activities
Develop and increase Merchant communication & engagement (including onboarding communications, loyalty, and engagement communications to be delivered to target merchants segment)
Assist Merchant team in special projects as needed, e.g., customized programs, merchant and/or signature campaigns, workshops, events, etc...
Ensure deadlines for merchant marketing projects and be able to work both independently and within a team
Collaborate with merchant business teams across all markets to understand client and/or market objectives by translating ideas into business-level requirements
What You Will Need
Bachelor's degree in Business, Economics, Foreign Trade,... or a related field
Good command of EN
Data reporting skills (Google Sheets, etc)
Demonstrate account development/ customer service experience
Strong customer/ merchant partner focus and project management skills preferred
Demonstrated ability to drive results, strong analytical skills
Good communication, data analysis, planning, and presentation skills
Strong negotiation, communication, and presentation skills
Detail and deadline oriented
Team player/individual contributor with a desire to function in a flexible, changing sometimes ambiguous environment
APPLY HERE