[HCM] Công Ty Đầu Tư Và Tích Lũy INFINA Tuyển Dụng Nhân Viên Điều Hành Hoạt Động Full-time 2023

Job Description:
● Handle and improve payment/reconcile tool or system, reduce manual tasks, minimize human error by enhancing system/tool, revise SOP or any suitable solution
● Resolve dispute/complaint/chargeback transaction of B2C, B2B, Issuer, Acquirer according to Infina's contract and TnC
● Set up/prepare/review Standard of Operation, SLA, internal instruction, checklist or relevant document to support business, control operational risk, resolve audit finding issue...
● Ensure tasks are under control, meet required productivity and comply with SLA, SOP
● Support business for new project/product/service/partner, review/prepare Partner contract for payment term, BRD, set up Payment/Reconcile tool, testing and deploy in production.
To work closely with the relevant team to implement payment/reconcile tasks for new products/new services/new business
● Cooperate with Customer Service, Business Development, IT, Product and other teams for daily payment operations, project
B2C: ensure the flow of operation to be reviewed and checked correctly, on time and accurately to each slot, including:
● Deposit/Withdraw flow
● Coordinate with related teams to handle customer complaint/dispute
● Ad hoc task from all products type for B2C that Infina has been & will provide to customer
B2B: ensure reconciliation, settlement and payment with Partners to be carried out correctly, on time and accurately daily/weekly/monthly or periodic of partner contract, including:
● To set up working process timely and accurately
● To build up internal and external applications/process to support automatic operation
● To monitor and checking daily and monthly transactions
● To resolve problems and disputes relating to transaction via internal and partners system
● To control and ensure internal documents to the Accounting Department to make daily/monthly settlement and payment with Partners, all documents of request/respond to partners related to the operation work under authorization
Any other tasks as assigned by the line manager.
Job Requirement:
● Bachelor's Degree
● Experience working in Operations or finance services
● Experience working in related tools/systems: MS office, CRM, OM, Confluence, Drawing chart...
● Exceptional attention to detail, highly organized, and analytical
● Excellent interpersonal skills and ability to communicate in a clear, well organized manner
● Ability to learn quickly, think critically, and apply problem-solving skills to resolve issues and implement process improvements
● Demonstrate initiative to perform day to day tasks with limited supervision
● Resourceful and adaptive in fast-paced environments
Benefits:
● Working in an emerging industry - FinTech - with many opportunities to learn new, valuable knowledge and experience
● Talented team with years of venture-backed startup and big tech experience so you'll get the best of both worlds: moving fast and shipping and strong teammates
● Young and dynamic environments that challenge hard things in Fintech and all contributions lead to products that have impacts on real customers.
● Competitive compensation:
- Reasonable salary
- 13th month salary
- Year-end bonus
- Premium Healthcare Insurance package from day one, with benefits up to 500,000,000VND per year
● 18 paid leave days per year
● Company-provided laptop
● Company trip, team building, internal events
Nộp CV qua: [protected info] với tiêu đề [OPERATIONS EXECUTIVE] - [HỌ VÀ TÊN]