COMPANY INTRODUCTION
Địa điểm: Hồ Chí Minh - Loại hình công ty: Công ty Việt Nam - Lĩnh vực kinh doanh: Giáo Dục, Đào Tạo - Quy mô công ty: Nhỏ (< 49 người có BHXH) - Website: [protected info]
We provide STEAM enrichment programmes for kids from 3 to 12 years old through "Playful Hands-On Learning" in HCMC.
Sales & Customer Care Executive [Full-Time]
Địa điểm: Hồ Chí Minh - Tính chất công việc: Toàn thời gian - Chuyên môn: Dịch vụ khách hàng/ Vận hành - Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm - Mức lương: Thỏa thuận
JOB DESCRIPTION
Job Description
OVERVIEW
STEAMOLOGY is seeking an engaging, organized, and service-minded Sales & Customer Care Executive (Full-Time) to join our commercial team in Ho Chi Minh City. This role is the first point of contact for parents and schools, guiding families from first inquiry through trial class, enrollment, and renewal while supporting school partnerships and promotional activities. This is an exciting opportunity for a communicator who enjoys building trust, solving problems, and connecting children with high-quality, hands-on STEAM education.
ABOUT THE ROLE
The Sales & Customer Care Executive is responsible for managing customer inquiries, providing professional consultation, coordinating trial classes, converting leads into enrollments, and maintaining strong relationships with parents and school partners. The role also oversees student renewals, customer follow-ups, and issue resolution while supporting sales initiatives and promotional activities. As a key representative of STEAMOLOGY, this position focuses on delivering accurate information, building trust, ensuring a positive customer experience, and contributing to the center's enrollment, retention, and revenue growth.
Reports to: Center Manager
KEY ACCOUNTABILITIES
Sales & Lead Management
Manage incoming inquiries across phone, WhatsApp, Zalo, social media, website, referrals, and events.
Identify customer needs and recommend suitable STEAM programs based on each child's age, interests, and learning goals.
Provide accurate information on programs, schedules, tuition fees, promotions, and enrollment policies.
Proactively follow up with prospective customers to convert inquiries into trial bookings and confirmed enrollments.
Build and maintain a healthy sales pipeline to achieve individual and center enrollment and revenue targets.
Trial Classes & Enrollment
Coordinate trial classes with the Academic and Operations teams to ensure a smooth customer experience.
Communicate trial arrangements, expectations, and feedback to parents before and after each session.
Guide parents through registration, payment, and enrollment procedures.
Ensure accurate student information and a smooth handover to the teaching team.
Follow up with trial participants and address concerns to improve enrollment conversion.
Customer Care & Retention
Serve as a primary point of contact for parents, providing timely and professional support throughout their child's learning journey.
Handle inquiries regarding class schedules, make-up sessions, program changes, payments, and general concerns.
Maintain regular communication with existing families to strengthen satisfaction, engagement, and long-term relationships.
Monitor student packages, proactively manage renewals, and identify opportunities for continued enrollment.
Coordinate with Academic and management to resolve customer feedback, complaints, and service-related issues.
School Partnerships & Event Support
Support student registration, parent communication, and enrollment coordination for partner school programs (ASA/ECA/CCA).
Assist with school proposals, quotations, program information, and partnership follow-ups.
Support sales and registration activities for camps, workshops, field trips, birthday parties, competitions, and special events.
Represent STEAMOLOGY professionally at school fairs, exhibitions, and community events.
Identify potential business opportunities and share customer and market insights with management.
CRM, Reporting & Sales Performance
Maintain accurate customer information, sales activities, enrollment records, and follow-up schedules in the designated CRM system.
Track lead status, trial bookings, conversions, renewals, and customer feedback.
Prepare regular sales and customer care reports, highlighting performance, opportunities, and areas for improvement.
Work toward assigned sales KPIs, including conversion rates, enrollment targets, customer retention, and follow-up effectiveness.
Collaborate with the Center Manager to improve sales processes, customer experience, and overall commercial performance.
Marketing & Promotional Support
Coordinate with the Marketing team to support campaigns, seasonal promotions, and program launches.
Assist with customer outreach, promotional communication, and event-related marketing activities.
Collect customer feedback, testimonials, and market insights to support marketing and sales initiatives.
Ensure promotional information is accurate, consistent, and aligned with STEAMOLOGY's educational values.
Contribute ideas to improve lead generation, brand awareness, and customer engagement.
REQUIREMENTS
OUR REQUIREMENTS
MUST-HAVES (NON-NEGOTIABLES)
Experience: Minimum 1 year in sales, customer service, education consulting, or a related customer-facing role.
Education: Bachelor's degree in Business, Marketing, Education, Communications, or a related field, or equivalent practical experience.
Languages: Excellent Vietnamese communication skills and professional working proficiency in English (IELTS 6.0 or equivalent preferred).
Sales & Communication: Strong interpersonal, consultation, negotiation, and relationship-building skills.
Customer Service: A service-oriented mindset with the ability to handle inquiries, resolve concerns, and maintain positive customer relationships.
Organization: Strong time management, attention to detail, and ability to manage multiple customers and priorities.
Professionalism: Responsible, proactive, trustworthy, and committed to STEAMOLOGY's safeguarding and professional standards.
NICE-TO-HAVES (PREFERABLES)
Experience in education, enrichment programs, international schools, or STEAM-related services.
Familiarity with CRM systems, Google Workspace, Google Sheets, or task management tools.
Basic marketing, social media, or content creation experience.
Experience supporting school partnerships, educational events, or B2B sales activities.
BENEFITS
WHY JOIN STEAMOLOGY?
At STEAMOLOGY, hands-on learning meets real-world impact. Working with us means building a meaningful career in education services and business development while developing strong consultative sales, relationship management, and customer care skills in a collaborative, high-performing environment.
For further information about our academic programs, mission, and learning philosophy, please visit our website: STEAMOLOGY Profile
WHAT WE OFFER
Competitive Compensation: Base salary plus performance-based commission and incentives tied to personal and center KPIs.
High-Profile Exposure: Opportunity to work with parents, top B2B partner schools, community events, and public educational showcases.
Additional Information
PROGRAMS
B2C Programs: Weekly STEAM, robotics, coding, engineering classes.
School Partnerships (B2B): After-school activities (ASA/ECA/CCA) and school-based enrichment programs.
Seasonal Camps: Summer, Winter, and special holiday camps.
Events & Experiences: School field trips, workshops, birthday parties, and community activities.
Competitions: STEAM, robotics, and technology competitions.
WORKING ENVIRONMENT
This is a full-time, center-based position. The working schedule may include weekdays, evenings, and weekends depending on center operating hours, enrollment activities, and program requirements.
Specific working hours and days off will be confirmed during recruitment in accordance with company policy and applicable regulations.
COMPLIANCE REQUIREMENTS
All Sales & Customer Care appointments at STEAMOLOGY must meet the company's professional standards and applicable Vietnamese labor regulations. Successful candidates are required to complete identity verification, relevant background checks, and child protection screening, as well as comply with STEAMOLOGY's safeguarding, customer data confidentiality, and professional conduct policies.
SAFEGUARDING & COMMUNITY COMMITMENT
STEAMOLOGY is deeply committed to the rights of all students to be safe, respected, valued, and protected.
All staff members occupy a position of trust and are expected to maintain a duty of care, report student wellbeing concerns immediately through designated channels, and strictly uphold our Code of Conduct.
Note: We operate a rolling recruitment process, so early applications are strongly encouraged.
STEAMOLOGY will never request any fees or payments at any stage of the application process.
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/11/2026
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
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