[HCM] Công Ty Thương Mại Điện Tử Pati Group Tuyển Dụng Thực Tập Sinh Content Creator, Nhân Viên Chăm Sóc Khách Hàng Full-time 2025

GIỚI THIỆU CÔNG TY
About PATI GROUP
PATI is the fast-growing E-commerce business that specializes in dietary supplement (500% increase insales in 1 year) in the United States markets.
Our website: [protected info]
Vision
By 2026, PATI will be the leading dietary supplement company in Vietnam, offering innovative and high-quality products. We aim to inspire our customers to change their lifestyles and optimize their physical, mental, and intellectual potential.
200,000 People changes their lifestyle
NPS of our products > 90%
$20M Net Profit
Core Values
At PATI Group, we live by our company values, fostering an inspiring culture for our people. Our values are fundamental to our mission - they guide us in delivering excellence for our customers, our team, and our partners. We have three core values:
1. Honor Our Word
Execute Diligently Agreed Commitments With Quality & Deadline
Remind Teammates, Inform Stakeholders Promptly Of Commitment Gap
Acknowledge Commitment Gaps: Inform, Take Responsibility, Recommit Immediately
2. Play Like A Teamsport
Start With SMART Goal, Close With Action Plan
Guide, Collaborate And Share Experience For Team Success
Recognize Efforts And Behaviors Promptly, Regardless of Result
3. Foster Innovation
Welcome New Ideas With Open Ears And Mind
Pursue Wisdom Proactively: Learn and Share Insightful Knowledge
Try Fast, Fail Fast, And Learn Fast Fearlessly
CONTENT CREATOR INTERN
Kinh nghiệm: Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 1 Triệu - Dưới 4 Triệu VNĐ / Tháng - Địa điểm: Hồ Chí Minh - Chuyên môn: Marketing, Truyền Thông, PR; Bán hàng (Sales); Dịch vụ khách hàng/ Vận hành; Hành chính, Nhân sự - Tính chất công việc: Toàn thời gian; Thực tập
MÔ TẢ CÔNG VIỆC
Job Summary
We're looking for a Content Creator Intern who's ready to dive into the exciting world of short-form videos, affiliate marketing, and community management. You'll work directly with DAD - An ecosystem that connects, manages and transforms affiliates into top earners through exclusive strategies, high-commission opportunities, and insider tactics.
Get hands-on experience creating high-converting videos for TikTok, Shorts, and more, while mastering Discord growth techniques to scale our affiliate community. You'll learn the high-demand skills of MMO world so don't miss out on the chance to level up and make an impact. This is where your journey starts!
Essential Roles and Responsibilities:
You'll get a step-by-step guide to clone high-converting videos, master reposting techniques, and learn editing skills that drive results - whether it's converting members or affiliate sales.
Supporting the team in growing and managing social accounts, including TikTok, Instagram, Discord by preparing, posting content, and seeding posts using various accounts to increase visibility and engagement.
Creating high-quality, convertible videos on short-form platforms (TikTok, Shorts, Facebook Reels, etc.) using CapCut.
Gaining access to larger Discord communities about affiliate to study and adapt successful strategies for our affiliate community.
Researching new trends and implementing them to enhance our community experience.
YÊU CẦU ỨNG VIÊN
Fluent in English (Written and Spoken), equivalent to an IELTS score of 6.5
MUST HAVE an extra phone to target audiences from other countries and unlock bigger opportunities.
Proactive learning behavior: Learn + recap + practice follow the guidelines given by community manager.
Discipline in daily learning and posting content to have the urge to grow a short-form video channel
Research skill on provided topic/channel to find the new ways to promote the product through affiliate program.
Proficiency in using CapCut is a plus.
Experience using Discord, Twitter, TikTok and other social network platforms is a plus.
A positive, "can-do" attitude.
Alignment with our core values: Honor Our Word, Play Like A Team Sport, Foster Innovation (Check out more at [protected info]). If you embody these values, show us proof!
CHÍNH SÁCH ĐÃI NGỘ
Allowance: Up to 5,000,000 VND per month.
Opportunity to work in a fast-growing E-commerce business.
Learn all the technique of MMO and even earn commission later on.
Participate in various team bonding activities.
We're looking for someone who shares our passion for wellness and our commitment to excellence. If you believe you have the skills and mindset to thrive in this role, we'd love to hear from you.
Company Address: 152 Dien Bien Phu Street, Ward 25, Binh Thanh District, Ho Chi Minh City.
CÁCH THỨC ỨNG TUYỂN
Ứng tuyển qua nút ỨNG TUYỂN ONLINE dưới đây.
Hạn cuối: 23:59 ngày 9/2/2025
Lưu ý: Do hạn chế về mặt thời gian, chúng tôi có thể sẽ chỉ phản hồi kết quả ứng tuyển qua email cho các ứng viên được chọn. Trong và sau khi ứng tuyển, vui lòng thường xuyên kiểm tra cả hòm thư Spam hoặc Promotions (Quảng cáo) để không bỏ sót bất cứ thông báo nào từ chúng tôi.
ỨNG TUYỂN ONLINE
CUSTOMER SUPPORT STAFF
Kinh nghiệm: Yêu cầu ứng viên có kinh nghiệm; Không cần kinh nghiệm - Đừng lo! Chúng tôi sẽ đào tạo bạn từ đầu. Có kinh nghiệm là điểm cộng! - Mức lương: Từ 4 Triệu - Dưới 8 Triệu VNĐ / Tháng; Từ 8 Triệu - Dưới 10 Triệu VNĐ / Tháng; Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng - Địa điểm: Hồ Chí Minh - Chuyên môn: Bán hàng (Sales); Dịch vụ khách hàng/ Vận hành; Hành chính, Nhân sự - Tính chất công việc: Toàn thời gian
MÔ TẢ CÔNG VIỆC
Job summary
We are looking for an individual with a background in customer service within E-commerce / Dropshipping / POD / DTC industry. As our Customer Support Associate, you will handle customer issues and ensuring orders are processed efficiently and accurately to deliver excellent experiences for our customers.
Essential Roles and Responsibilities:
Handle Customer Issues: Answer customer inquiries & problems daily in our CRM system - Gorgias.
Supplier Coordination: Coordinate with supplier to get the information on orders, products and shipping problems to provide to customer who requested.
Customer Experience: Answering customers with care, positive attitude to ensure good customer experience.
Team Development: Collaborate with team leader to suggest areas of improvement for our CS team.
Performance Metrics Management: Support the CS team leader to improve and maintain a Trustpilot score at 4.5, CSAT score at 4.9, One touch ticket rate of 70%, first response time to customer inquiries to under 45 minutes (Email), 5 minutes (Social Media).
YÊU CẦU ỨNG VIÊN
Skills and Qualifications:
Experience: More than 1 years of experience, preferably in the E-commerce Industry, Dropshipping or POD or DTC.
Language Proficiency: Fluent in English (both written and spoken).
Customer Experience Expertise: Deep understanding of customer experience principles.
CRM Proficiency: Familiarity with CRM systems, such as: ZenDesk, HelpDesk, Gorgias,...
Soft Skills: Attention to detail, proactive, and strong analytical and problem-solving abilities, with the ability to use data to inform decisions and drive changes.
Technical Skills: Intermediate proficiency in Excel and MS Office applications.
Effective communication and collaboration skills with team members and cross-functional teams.
Additional Requirements:
Proactive learning behavior: We request all people to learn daily (only learn things that can support your work immediately) and share it with others.
A positive, "can do" attitude.
Understand our core values: 100%, Winning Mentality, and Teamwork. You can check it out here: [protected info]. If you think this is something you have, give us proof.
CHÍNH SÁCH ĐÃI NGỘ
Come join PATI, you will have a chance to enjoy
Competitive Salary Package: Base Salary + Incentive based on performance (negotiate).
Opportunity to work in a fast-growing E-commerce business.
To fully enjoy other social welfare regimes such as: social insurance, statutory leave,...
Joining various team bonding activities.
We are looking for someone who shares our passion for wellness, our commitment to excellence. If you believe you have the skills and mindset to thrive in this role, we want to hear from you.
CÁCH THỨC ỨNG TUYỂN
Ứng tuyển qua nút ỨNG TUYỂN ONLINE dưới đây.
Hạn cuối: 23:59 ngày 9/2/2025
Lưu ý: Do hạn chế về mặt thời gian, chúng tôi có thể sẽ chỉ phản hồi kết quả ứng tuyển qua email cho các ứng viên được chọn. Trong và sau khi ứng tuyển, vui lòng thường xuyên kiểm tra cả hòm thư Spam hoặc Promotions (Quảng cáo) để không bỏ sót bất cứ thông báo nào từ chúng tôi.
ỨNG TUYỂN ONLINE