- Formulating the yearly sales strategy and regular updates as required with the Senior Management / Director of Sales and Marketing.Leads the sales team in daily implementation of the sales strategy.
- Ensuring awareness of current market conditions and efforts of competitive set and any new entrants.
- Other Responsibilities:
+ Understanding and ensuring continued update and implementation of the relevant policies, procedures and service delivery standards of the sales department
+ Understanding and ensuring continued update and implementation of the human resources policies, procedures and code of discipline; while promoting management, team and cross department support, leadership, professionalism and good relations
+ Maintaining and promoting communication efficiency for general and work specific information, conduct of regular meetings and / or discussions on work activities, service delivery, and continuing work system improvement
+ Monitoring the activities of the
sales executives and coordinators while providing training and coaching in implementing effective reservation procedures; monitoring and evaluating team members' performance to improve productivity and efficiency
+ Performing other related duties and functions assigned by the DOS.
- Proven performance record of at least 5 years working in hospitality operations, with 3 years as a Senior sales manager or equivalent in a dynamic hotel, international assignments and pre-opening experience is a plus
- Bachelor's degree in hotel and restaurant management, hospitality management, business management, marketing, or equivalent
- Excellent written and verbal communication skills in both Vietnamese and English, other languages a plus
- Strong leadership skills; good at coaching and empowering others
- Achieving business results and showcasing analytical thinking, concern for order and quality, customer service orientation and managing organizational resources; demonstrates high-level planning, organizing and coordinating, problem solving and judgment
- Strong in interpersonal relationships and conflict management, guest/client development, impact and influencing; active listening, understanding and responding to feedback and requests; is service-oriented and demonstrations teamwork and cooperation
- Ability to think critically, offer solutions, anticipate problems and provide action plan formulation and provide high level of attention to detail
- Embraces team and system diversities, organizational and team interrelationships at multiple levels
- Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS
- Managerial, numeracy, reporting, decision-making, problem solving