HCM - Customer Experience ManagerCông Ty Cổ Phần Maison Retail Management International - Hà Nội
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Truyền thông/Internet/Online Media, Marketing - PR, Giao Dịch Khách Hàng, Dệt may - Da giày, Tiếp thị - Quảng cáo, Dịch vụ, Thời trang
Lương: 40 Tr - 50 Tr VND
Hình thức: Toàn thời gian
Ngày đăng: 12/06/2024
Hạn nộp: 12/07/2024
Mô tả công việc
Mô tả Công việc
JOB BRIEF:
As Customer Experience Manager who will be responsible for conducting cross team projects that will impact the most positively the experience of customers at each step of their journey in a durable way. The CX will bring together task teams and deliver on prioritized initiatives that will add most value in a customer's lifetime.
JOB RELATION:
Direct superior: COO
Direct reports: Customer Experience Staffs
Major internal communication: All departments
Major external communications: End Customers
DETAILED JOB DESCRIPTION:
Analyze customer pain points / needs among several cohorts to identify the most impactful initiatives to improve CLV.
Benchmark leading actors in customer experience & understand the market to propose the best implementation of CLV initiatives for end customers.
Create & manage CX project roadmap, and drive the initiatives to implement your vision.
Coordinate task teams around CX initiatives from initiation to successful implementation.
Modelize and implement programs that will improve organic acquisition and retention while fitting in the customers' journey (loyalty, referral).
Manage CS and CRM indirectly for any matter related to customer experience.
Operate autonomously; drive programs end to end including business goals, technical solution (with the support of product team) and all customer and seller-facing aspects.
Direct superior: COO
Direct reports: Customer Experience Staffs
Major internal communication: All departments
Major external communications: End Customers
Analyze customer pain points / needs among several cohorts to identify the most impactful initiatives to improve CLV.
Benchmark leading actors in customer experience & understand the market to propose the best implementation of CLV initiatives for end customers.
Create & manage CX project roadmap, and drive the initiatives to implement your vision.
Coordinate task teams around CX initiatives from initiation to successful implementation.
Modelize and implement programs that will improve organic acquisition and retention while fitting in the customers' journey (loyalty, referral).
Manage CS and CRM indirectly for any matter related to customer experience.
Operate autonomously; drive programs end to end including business goals, technical solution (with the support of product team) and all customer and seller-facing aspects.
JOB BRIEF:
As Customer Experience Manager who will be responsible for conducting cross team projects that will impact the most positively the experience of customers at each step of their journey in a durable way. The CX will bring together task teams and deliver on prioritized initiatives that will add most value in a customer's lifetime.
JOB RELATION:
Direct superior: COO
Direct reports: Customer Experience Staffs
Major internal communication: All departments
Major external communications: End Customers
DETAILED JOB DESCRIPTION:
Analyze customer pain points / needs among several cohorts to identify the most impactful initiatives to improve CLV.
Benchmark leading actors in customer experience & understand the market to propose the best implementation of CLV initiatives for end customers.
Create & manage CX project roadmap, and drive the initiatives to implement your vision.
Coordinate task teams around CX initiatives from initiation to successful implementation.
Modelize and implement programs that will improve organic acquisition and retention while fitting in the customers' journey (loyalty, referral).
Manage CS and CRM indirectly for any matter related to customer experience.
Operate autonomously; drive programs end to end including business goals, technical solution (with the support of product team) and all customer and seller-facing aspects.
Direct superior: COO
Direct reports: Customer Experience Staffs
Major internal communication: All departments
Major external communications: End Customers
Analyze customer pain points / needs among several cohorts to identify the most impactful initiatives to improve CLV.
Benchmark leading actors in customer experience & understand the market to propose the best implementation of CLV initiatives for end customers.
Create & manage CX project roadmap, and drive the initiatives to implement your vision.
Coordinate task teams around CX initiatives from initiation to successful implementation.
Modelize and implement programs that will improve organic acquisition and retention while fitting in the customers' journey (loyalty, referral).
Manage CS and CRM indirectly for any matter related to customer experience.
Operate autonomously; drive programs end to end including business goals, technical solution (with the support of product team) and all customer and seller-facing aspects.
Yêu cầu công việc
Yêu Cầu Công Việc
Minimum 5 years of solid B2C and/or strategy background.
Preferred master's degree in business / economics / finance / marketing.
Excellent project management skills, including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously.
Exceptional data management skills, SQL is a plus.
Strong negotiation skills / ability to convince and influence teams.
Strong ability to investigate problems at hand, dive deep to the root cause of a problem, find systematic gaps, support it with analytical data and finally address the issue.
Strong listening and judgement skills to make wise decisions in the interest of the company.
Result oriented, strong commitment to deliver expected outputs.
Ability to learn and highly adaptive.
Above average English both proficiency and comprehension.
Minimum 5 years of solid B2C and/or strategy background.
Preferred master's degree in business / economics / finance / marketing.
Excellent project management skills, including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously.
Exceptional data management skills, SQL is a plus.
Strong negotiation skills / ability to convince and influence teams.
Strong ability to investigate problems at hand, dive deep to the root cause of a problem, find systematic gaps, support it with analytical data and finally address the issue.
Strong listening and judgement skills to make wise decisions in the interest of the company.
Result oriented, strong commitment to deliver expected outputs.
Ability to learn and highly adaptive.
Above average English both proficiency and comprehension.
Quyền lợi được hưởng
Laptop
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
35 - 45
Lương:
40 Tr - 50 Tr
VND
Đại học
Độ tuổi:
35 - 45
Lương:
40 Tr - 50 Tr
VND
Nộp hồ sơ liên hệ
Công Ty Cổ Phần Maison Retail Management International - Hà Nội
Giới thiệu công ty
Công Ty Cổ Phần Maison Retail Management International - Hà Nội
Tầng 3 - Tòa nhà Phú Điền, Số 83A Lý Thường Kiệt - Hoàn Kiếm - Hà Nội
maisonjsc.com
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Vị trí HCM - Customer Experience Manager do công ty Công Ty Cổ Phần Maison Retail Management International - Hà Nội tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương 40 Tr - 50 Tr VND, tìm thêm việc làm về HCM - Customer Experience Manager hoặc công ty Công Ty Cổ Phần Maison Retail Management International - Hà Nội ở các link phía trên
Giới thiệu công ty
Công Ty Cổ Phần Maison Retail Management International - Hà Nội
Tầng 3 - Tòa nhà Phú Điền, Số 83A Lý Thường Kiệt - Hoàn Kiếm - Hà Nội
maisonjsc.com