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JOB DESCRIPTION
- Providing first-level technical support for endpoint computers, AV equipment, and related IT systems.
- Troubleshooting hardware and software issues, including installation, configuration, and maintenance of IT assets.
- Managing user requests and incidents through the IT ticketing system, ensuring timely resolution and escalation when necessary.
- Ensuring endpoint security compliance, including updates, patches, and antivirus management.
- Assisting with IT asset management, including inventory tracking, provisioning, and decommissioning of equipment.
- Supporting users with system access, account setup, and password management.
- Collaborating with other IT teams to escalate and resolve complex technical issues.
- Monitor unresolved or recurring issues, extract reports, and escalate complex or high-impact incidents when necessary.
- Support regular reporting, administrative duties, and documentation activities as required by IT leadership.
JOB REQUIREMENT
- 1-3 years of experience in IT Helpdesk / IT Support roles.
- Experience supporting Windows environments and Apple mobile devices.
- Hands-on experience with Google Workspace administration.
- Experience supporting Microsoft Office 365.
- Familiar with IT ticketing systems.
- Basic knowledge of networking (LAN/WiFi), printers, and office IT infrastructure.
- Experience managing IT assets and device provisioning processes.
- Strong communication and problem-solving skills.
- Good communication in English (speaking, listening, reading, and writing).
BENEFITS
- Highly competitive salary and bonus, plus several additional benefits.
- Productivity bonus added according to the business results of the Company
- Welfare package of Holiday 9 million/year.
- Consider periodic salary increases once a year. Or an unexpected pay rise based on personal accomplishment.
- Opportunity to work on challenging international projects.
- Being part of a rapidly expanding organization.
- Possibility to gather certificates and participate in world-class courses.
- Laptop and facilities provided.
Thông tin chung
- Ngày hết hạn: 30/04/2026
- Thu nhập: Thu nhập Thương lượng