[HCM] Nền Tảng Thương Mại Điện Tử Shopee Tuyển Dụng Nhân Viên Quản Lý Dịch Vụ Khách Hàng BPO - Customer Service BPO Management Associate Fulltime 2025

MÔ TẢ CÔNG VIỆC:
Be responsible for key performance indicators of Customer Service (CS) Operations.
Be responsible for inbound customer contacts and follow the backlog movement.
Manage daily CS operations (BPO) and ensure their performance reaches the targets of productivity, accuracy, response times, resolution rates, and customer satisfaction scores.
Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency
Manage & Monitor CS performance (OKRs, E2E flow performance, stakeholders' performance)
Assist the team leader in other tasks assigned.
YÊU CẦU CÔNG VIỆC:
Fresh graduates or candidates with less than one year of experience in contact centers or e-commerce companies
Critical thinking, problem solving
Result-oriented, self-driven, positive attitude, and a team player striving for team success
Good at MS packages (Excel, PowerPoint)
Basic team management skills
Proficiency in English (spoken and written) is a plus.
ỨNG TUYỂN NGAY TẠI ĐÂY