What we offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Key Responsibilities:
Operation handling:
1. Export Documentation Handling
Collect, follow readiness, and validate shipping documents (Commercial Invoice, Packing List, Certificate of Origin, etc.).
Ensure document packages comply with IOP and SOP requirements, while maintaining defined KPIs.
Coordinate with vendors, internal teams, customers, and destination offices to ensure accurate and timely submission of documents.
Proactively follow up, troubleshoot issues, and ensure all activities required for documentation and cargo release are completed on time.
2. Import Documentation Handling
Receive and verify all import-related documents in accordance with customs and regulatory requirements.
Coordinate with customs brokers, carriers, and internal teams to facilitate smooth clearance and delivery.
Address documentation discrepancies promptly to prevent delays.
Maintain accurate shipment status updates in the system.
3. Compliance & Coordination
Ensure all documentation processes comply with IOP, SOPs, customer KPIs, and statutory regulations.
Work closely with internal teams (Supervisor, Customer Service, Destination, System team, Finance, etc.) and external partners to resolve issues.
Other Responsibilities:
Resolve daily operational issues and ad-hoc cases, escalating when necessary.
Propose solutions and options to customers; support customers and other teams in resolving issues and handling exceptions.
Perform other relevant tasks assigned by leaders.
Qualification/s:
Majoring in Logistics, Supply Chain, International Business, or related fields (Fresh graduate or Undergraduate student).
Having internship experience in Logistics and Shipping industry or experience in export-import documents is a plus.
Detail oriented, hardworking and have high commitment to the job.
Good command of English (both written and spoken).
Good Microsoft office skills (excel, power point, outlook, ...).
Passion in working with process and customers, with a careful sense.
Strong attention to detail, problem-solving skills, and ability to work under tight deadlines.
Proactive and quick learning, strong mind of improvement.
Able to coordinate with team in works and engagement events.
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