About the job
KEY RESPONSIBILITIES
Claim Extended Warranty and My Sony Care Program
- Support and follow-up with Authorized Service Center (ASC) to provide the correct and complete insurance claim documents.
- Collect all required documents to claim from the insurance company on time.
- Summarize claims for the month, reconcile the statements, and issue invoices to the insurance company.
- Monitor the progress of claim processing and payments of the insurance companies.
- Understand and be fluent in the insurance contract to ensure claims are correct and complete, while also handling any issues that arise during collaboration with partners.
- Review and pre-check the insurance service agreement before signing.
- Timely update changes related to the cost of repair parts, exchange sets and internal guidelines.
- Promptly identify and report to supervisors any risks that arise during the claim process, coordinating with relevant teams to handle them according to regulations
- Analyze claim data and repair data to provide periodic reports to management and propose solutions to improve existing issues."
Support on documents processing and e-contract
- Support the processing of payment documents, contracts, KYC, and upload them to the e-contract system correctly and timely.
Support on SVC data analysis
- Analyze data and monitor ASC's compliance with Sony's regulations and policies.
Other tasks as required by the line manager.
Internship 6 months fulltime.
REQUIREMENTS
Essential skills
- Intermediate Word/ Excel/ Outlook/ PowerPoint and presentation skills.
- General knowledge of Sony products.
- Understanding about payment, invoice, tax.
- Having a base in Insurance/ Law/ Finance/ Service/ Technical is a plus.
Essential characters
- Service & Customer-oriented mindset is a must.
- Creative hard-working and ready to learn new things.
- Conscientious.
- Open-minded and Logical thinking.
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