Head, Marketplace Logistics-Vietnam

Team and Role Introduction:
Marketplace Logistics is a team that focuses on improving buyer and seller logistics experience. Our goal is to provide industry leading buyers experience through introducing and scaling up different delivery options on the platform, and addressing seller logistics pain points together with leading 3PLs. We are looking for a Head of Marketplace Logistics in Vietnam to manage and own the buyer and seller logistics experience.
Responsibilities:
-Define expected buyer experience and translate the target experience back to segmented delivery option services for buyers, subsequently define the right parcel handover strategy between sellers and LEX/3PL to set up relevant services
-Design roadmaps, work streams for new delivery option introduction and expansion, and ensure a timely execution of individual work streams to continuously evolve the service offering to ensure market competitiveness
-Identify and drive key initiatives to address seller pain points, work with LEX/3PL to improve key operations metrics that improves seller satisfaction
-Implement framework and tech enhancements in the first mile to improve seller fulfilment speed and consistency
-Drive the initiatives End to End, including alignment of objectives with management and internal teams, PMO, creation of SOP, monitoring of KPIs