Head of Customer Experience - Hanoi - TA085Ngân hàng TMCP Việt Nam Thịnh Vượng - VPBank
Nơi làm việc: Hà Nội
Ngành nghề: Quản trị kinh doanh, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, Pháp luật/ Pháp lý
Thu nhập: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 11/10/2024
Hạn nộp: 08/11/2024
Mô tả công việc
Mô tả Công việc
Join Our Leadership Team as Head of Customer Experience at One of Vietnam's Leading Banks.
At VPBank, we are committed to delivering exceptional banking experiences that delight our customers and drive innovation. As a Head of Customer Experience, you will play a pivotal role in leading our customer-centric transformation, driving strategic initiatives that enhance the experience for millions of customers across Vietnam and beyond.
What You'll Do:
As the Head of Customer Experience, you will:
Lead the development and execution of our bank-wide CX strategy, working closely with leadership to align customer journeys with business goals.
Oversee all customer touchpoints, ensuring a seamless omnichannel experience across digital, mobile, and branch interactions.
Champion innovation by introducing cutting-edge digital tools and customer engagement methods that set VPBank apart in the market.
Utilize data-driven insights and customer feedback to continuously improve services, products, and customer satisfaction.
Foster a customer-centric culture across all divisions by collaborating with internal teams, ensuring every employee plays a role in delivering an outstanding customer experience.
Lead the development and execution of our bank-wide CX strategy, working closely with leadership to align customer journeys with business goals.
Oversee all customer touchpoints, ensuring a seamless omnichannel experience across digital, mobile, and branch interactions.
Champion innovation by introducing cutting-edge digital tools and customer engagement methods that set VPBank apart in the market.
Utilize data-driven insights and customer feedback to continuously improve services, products, and customer satisfaction.
Foster a customer-centric culture across all divisions by collaborating with internal teams, ensuring every employee plays a role in delivering an outstanding customer experience.
Join Our Leadership Team as Head of Customer Experience at One of Vietnam's Leading Banks.
At VPBank, we are committed to delivering exceptional banking experiences that delight our customers and drive innovation. As a Head of Customer Experience, you will play a pivotal role in leading our customer-centric transformation, driving strategic initiatives that enhance the experience for millions of customers across Vietnam and beyond.
What You'll Do:
As the Head of Customer Experience, you will:
Lead the development and execution of our bank-wide CX strategy, working closely with leadership to align customer journeys with business goals.
Oversee all customer touchpoints, ensuring a seamless omnichannel experience across digital, mobile, and branch interactions.
Champion innovation by introducing cutting-edge digital tools and customer engagement methods that set VPBank apart in the market.
Utilize data-driven insights and customer feedback to continuously improve services, products, and customer satisfaction.
Foster a customer-centric culture across all divisions by collaborating with internal teams, ensuring every employee plays a role in delivering an outstanding customer experience.
Lead the development and execution of our bank-wide CX strategy, working closely with leadership to align customer journeys with business goals.
Oversee all customer touchpoints, ensuring a seamless omnichannel experience across digital, mobile, and branch interactions.
Champion innovation by introducing cutting-edge digital tools and customer engagement methods that set VPBank apart in the market.
Utilize data-driven insights and customer feedback to continuously improve services, products, and customer satisfaction.
Foster a customer-centric culture across all divisions by collaborating with internal teams, ensuring every employee plays a role in delivering an outstanding customer experience.
Yêu cầu
Yêu Cầu Công Việc
What We're Looking For:
We are seeking an experienced, dynamic leader with:
10+ years of experience in Customer Experience, preferably in the financial services or banking sector.
A deep understanding of digital transformation and the ability to implement innovative CX solutions across multiple channels.
Strong leadership and team management skills, with experience driving cross-functional collaboration.
Proven ability to use data insights to enhance customer journeys and improve key performance metrics.
Exceptional communication skills and the ability to engage with executive leadership and key stakeholders.
Why Join Us?
Opportunity to lead transformative CX initiatives in one of Vietnam's largest and most innovative banks.
Opportunity to shape the future of banking customer experience in a fast-evolving industry.
Work in a dynamic, growth-oriented environment where your contributions will have a significant impact on the bank's success.
Enjoy a collaborative and inclusive workplace, with access to ongoing professional development and growth opportunities.
Apply Today
If you are ready to drive customer experience excellence and play a key role in transforming the future of banking, we'd love to hear from you. Apply now and become part of a team dedicated to innovation, leadership, and delivering world-class experiences.
BENEFITS
• Attractive income, competitive salary and bonus according to ability
• Bonus on Holidays and New Year (according to banking policy from time to time)
Get preferential loans according to the bank's policy from time to time
• Attractive leave mode according to job rank
• Compulsory insurance according to labor law & VPBank care insurance for employees depending on rank and working time
• Participate in training courses depending on the Training Framework for each position
• Working time: Monday - Friday & Saturday morning (two Saturday mornings/month off)
• Dynamic, friendly working environment with many opportunities for training, learning and development; participate in many interesting cultural activities (sports event, talents, teambuilding activities...)
What We're Looking For:
We are seeking an experienced, dynamic leader with:
10+ years of experience in Customer Experience, preferably in the financial services or banking sector.
A deep understanding of digital transformation and the ability to implement innovative CX solutions across multiple channels.
Strong leadership and team management skills, with experience driving cross-functional collaboration.
Proven ability to use data insights to enhance customer journeys and improve key performance metrics.
Exceptional communication skills and the ability to engage with executive leadership and key stakeholders.
Why Join Us?
Opportunity to lead transformative CX initiatives in one of Vietnam's largest and most innovative banks.
Opportunity to shape the future of banking customer experience in a fast-evolving industry.
Work in a dynamic, growth-oriented environment where your contributions will have a significant impact on the bank's success.
Enjoy a collaborative and inclusive workplace, with access to ongoing professional development and growth opportunities.
Apply Today
If you are ready to drive customer experience excellence and play a key role in transforming the future of banking, we'd love to hear from you. Apply now and become part of a team dedicated to innovation, leadership, and delivering world-class experiences.
BENEFITS
• Attractive income, competitive salary and bonus according to ability
• Bonus on Holidays and New Year (according to banking policy from time to time)
Get preferential loans according to the bank's policy from time to time
• Attractive leave mode according to job rank
• Compulsory insurance according to labor law & VPBank care insurance for employees depending on rank and working time
• Participate in training courses depending on the Training Framework for each position
• Working time: Monday - Friday & Saturday morning (two Saturday mornings/month off)
• Dynamic, friendly working environment with many opportunities for training, learning and development; participate in many interesting cultural activities (sports event, talents, teambuilding activities...)
Quyền lợi
Chế độ bảo hiểm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Du Lịch
Phụ cấp
Đồng phục
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Giới thiệu công ty
Ngân hàng TMCP Việt Nam Thịnh Vượng - VPBank việc làm
Tầng 26, VPBank Tower, 89 Láng Hạ, Quận Đống Đa, TP Hà Nội
Quy mô: Trên 10.000 nhân viên
Việc làm tương tự
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Vị trí Head of Customer Experience - Hanoi - TA085 do công ty Ngân hàng TMCP Việt Nam Thịnh Vượng - VPBank tuyển dụng tại Hà Nội, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Head of Customer Experience - Hanoi - TA085 hoặc công ty Ngân hàng TMCP Việt Nam Thịnh Vượng - VPBank ở các link phía trên
Giới thiệu công ty
Ngân hàng TMCP Việt Nam Thịnh Vượng - VPBank việc làm
Tầng 26, VPBank Tower, 89 Láng Hạ, Quận Đống Đa, TP Hà Nội
Quy mô: Trên 10.000 nhân viên