Head of Customer Service & Communications

1. Knowledge and education level:a. University graduate in Business Administration/ Marketing/ Hospitality or Tourism industry as public relations or related fields.2. Experiences:a. At least 5 years of management experience in customer service or related industries;b. Relevant experience in hosting events, arranging customer services, and connecting customers for better relations.3. Skills :a. Good commercial sense, strong ability to work with system and structured approach;b. Strong communication skills;c. Demonstration of multi-tasking ability to set priority operative management, coaching and being involved to implement and drive improvements initiatives and people development at the same time;d. Ability to work independently under pressure and in team with high level teamwork approach;e. Good problem-solving skills;f. Good command of English and computer skills.